Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to enterprises around the globe. Their platform...
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Masergy
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Masergyintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
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Tenfold is trusted by the companies you rely on everyday
Masergy is a web-based, voice-over-internet protocol (VoIP) that provides hybrid networking and cloud communications to enterprise-level companies across six continents in over seventy countries. Founded in 2000 in Plano, TX, Masergy has routinely been on the cutting-edge of networking applications. The company launched its managed firewall in 2009, its business to business video application in 2010, and its secure, expanded cloud marketplace in 2012. In 2014 Masergy introduced the industry’s first mobile app for global bandwidth on demand, a function which lets IT professionals manage and control their infrastructure at any time, from anywhere in the world, while in 2017, it launched its cloud contact center.
Masergy’s central services include hybrid networking, cloud communications, and managed security. Its hybrid networking solutions allow enterprises access its platform via three fully managed connectivity options: intelligent connectivity (high performance, private connectivity), network as a service (secure lines through client-provided broadband connections), and managed broadband (internet connectivity with active monitoring). Moreover, Masergy’s Global Unified Communications as a service program can replace a cloud-based private branch exchange (PBX) and provide more regimented and managed security for its cloud communications. The cloud-based UCaaS is scalable, resilient, and available from anywhere in the world on multiple devices. Key UCaaS features include single number mobility; one inbox for voicemail, email and fax; global dialing without long distance charges; and easy systems management through cloud-based tools and real-time analytics.
In a review of Masergy’s UCaaS software, ITQlick notes that the product’s most useful and crucial features include “comprehensive call management with support for unlimited local and long distance calling… high definition voice and video support along with geographical redundancy and call accounting.” In 2015 Masergy UCaaS received Internet Telephony Magazine’s Unified Communications Excellence Award. It also received TMC’s 2015 Communications Solutions Product of the Year Award and its Unified Communications Product of the Year Award.