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About Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems... Read more
Infusionsoft CRM is part of their full suite of sales and marketing tools for small businesses. Infusionsoft is built from the ground up to solve small business’s biggest problems. Features include:
record... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Infusionsoft,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Infusionsoft
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Infusionsoftintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Bicom Systems
Bicom Systems is a small telecommunications company with less than 50 employees headquartered near London. Established in 2003, Bicom Systems integrated open source telephony technology into a complete proprietary package called PBXware. Released one year later in 2004, PBXware is the first open standards turnkey telephony system. Today, PBXware has been expanded to include three different levels of service. As a global company, Bicom Systems has offices in the United Kingdom, South Africa, Canada, France and the United States. In 2014, Bicom Systems expanded its range to include India through a partnership with Santhosh Kumar. Another partnership with Entrust ICT in 2015 allowed Bicom Systems to expand into the Australian market. The company has continued to grow through partnerships and software improvements.
PBXware is Bicom System’s main product line. PBXware is a downloadable software that interfaces with an existing telephony system. It pairs with both VoIP and traditional PSTN technologies to provide an accessory rich interface. Features like conference bridges, call screening, hot desking and IVR auto attendants are included within the package. Users can set their own preferences for call forwarding, overhead paging, remote access, personal IVR, instant recording and more. PBXware also includes Fax over IP (FOIP), which allows the exchange of faxes between two machines connected via the Internet or a traditional phone line. One advantage of PBXware is that it is software based, so it is easy to move between locations. It works with the existing system. A dashboard provides a single page overview of the system, including information on call statistics and running services. Within PBXware, there are three different solutions: Business, Call Center and Multi-Tenant. PBXware is intended to lower costs, increase productivity, and support legacy technology and handsets.
Bicom Systems tracks its achievements through case studies with customers. In 2008, Bicom Systems installed a telephony system for the non-profit Legal Aid Ontario. The office’s 450 staff members were networked via PBXware into a single dial plan. Reduced time and the ability to add on new offices were highlighted by the customer as benefits. Bicom Systems has also worked with NASA at the Jet Propulsion Laboratory. In six weeks, Bicom Systems delivered a PBXware-based system that allowed the supervisor to monitor 20 conferences concurrently. Systems have been deployed at Airbus Defense and Space, Dell Global, Islamic Relief, Columbia University and others. Although Bicom Systems is not regularly recognized for its innovation and customer service, the case studies demonstrate that the company is developing great solutions for its customers.
Infusionsoft is a private company that offers an email marketing and sales platform specifically for small businesses. Its headquarters are located in Chandler, Arizona.
Founded in 2001 by Clate Mask and brothers Scott and Eric Martineau, Infusionsoft started out as eNovasys in a modest office space in Mesa, Arizona. It became the software and consulting company, Infusionsoft, in 2003. A year later, the company was able to create a script that automates lead sales, thus becoming the foundation of Infusionsoft’s SaaS project range.
The startup received $9 million worth of venture capital funding from Mohr Davidow Ventures in 2007 and an additional $7.9 million from vSpring Capital in 2008. From a revenue of just $1.5 million in 2005, Infusionsoft was able to reach $17.5 million in 2010 and $80 million in 2014. Today, the company has more than 33,000 customers and 110,000 users all over the world.
Infusionsoft offers an all-in-one sales and marketing platform with CRM, marketing automation, sales automation, online sales management, analytics, and payment collection capabilities. It can also be accessed on mobile devices and integrated with several third-party apps.
The small business CRM features a contact management system that allows users to collect data from their leads and efficiently manage detailed individual records to save hours of work. It can also effectively segment customers into categories based on various criteria like demographics, email clicks, lead score, payment history, and purchases.
Another popular feature is lead scoring, which enables users to zero in on hot leads that are ready to become customers. This lessens the time wasted on prospects who will never be converted into buyers.
There is also Infusionsoft Mobile, which allows users to manage contacts and automate marketing anytime and anywhere.
Infusionsoft has been recognized a number of times in the CRM industry. In 2013, Inc. named Infusionsoft as a Hire Power Awardee in the software category due to its creation of 240 jobs within the year. Inc. also included Infusionsoft in the list of fastest growing private companies for a total of seven times.
The company has also made it to the list of the Top 100 Arizona Companies at number 47. It was ranked number 44 on the list of top companies within the Phoenix metro. In 2014, Infusionsoft received the Pioneering Award at the Arizona Technology Council’s Governor’s Celebration of Innovation.
Even Infusionsoft’s founder, Clate Mask, has received several recognitions. The Phoenix Business Journal’s Arizona Corporate Excellence Awards named him CEO of the Year, while the Arizona Technology Council awarded him Business Leader of the Year, both in 2013.
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