Connect your Infor and Voip Logic using Tenfold to automatically track and log every call instantly
About Voip Logic
VoIP Logic is a Platform-as-a-Service (PaaS) provider of Voice-over-Internet Protocol (VoIP) technology to carriers and service providers. VoIP Logic allows service providers to dramatically reduce the cost and complexity... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
VoIP Logic specializes in cloud-based VoIP technology solutions for businesses of all sizes, with a suite of products that streamline communications and facilitate day-to-day business operations. The company was founded in 2003 and provides products, such as VoIP infrastructure and managed systems, carriers and service providers. In 2016, software-as-a-service company BroadSoft acquired VoIP Logic. BroadSoft, who believed the deal could contribute around $800,000 in revenue, have now added VoIP Logic’s innovative cloud model to their business portfolio. Micah Singer is VoIP Logic’s CEO. He has worked in telecommunications for more than 20 years and held positions at Justice Technology and Viatel. Roberto Rojas manages VoIP Logic’s infrastructure and internal data management center. He joined the company as a founding engineer in 2003 and has previously held positions at Asia Access Telecom and Unisphere Networks.
VoIP Logic has developed a range of VoIP products. These include hosted PBX systems, unified communications, and trunking and peering services. The company’s on-demand delivery method lets carrier and service providers build managed VoIP systems and work with their engineering team. VoIP Logic has infrastructure at six collocation facilities, allowing any service provider to incorporate the company’s systems into their interconnected VOIP and IT systems. The company also provides call centers with an innovative platform for call center management. This product comes with various tools for call handling, including skills-based routing, priority queuing, holiday and greetings services, one-click transfer and call escalation. Users can also access real-time analytics, which generate accurate metrics about call center management, such as the number of calls received in any given time period and the busiest call periods of the day. Some of VoIP Logic’s partners include Network Intelligence, a provider of managed wholesale carrier services; One Stream Networks, a managed IP service provider; and Bandwidth.com, a provider of wholesale carrier voice solutions and tier-one emergency services.
Since its inception, VoIP Logic has won a broad range of awards. In 2008, VON Magazine awarded VoIP logic with its Innovator Award for the company’s Cortex middleware application. This honor recognizes the most successful companies in the internet communications industry, and VoIP Logic was the inaugural winner. The latest version of Cortex integrates with Broadsoft’s BroadWorks program and is built on the enterprise Java platform.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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