Connect your Infor and Unify using Tenfold to automatically track and log every call instantly
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Unify is one of the world’s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Their solutions, including Circuit,... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Unify Software and Solutions is the most recent addition to the Atos family and is one of the world’s top communications software and services firms. The company provides services for approximately 75 percent of the Fortune Global 500. Headquartered in Munich, Germany with operations in over 100 countries, Unify provides unified services, such as Internet collaboration, voice, video conferencing, and networking services. Initially announced July 29, 2008, the corporation began operations on October 1, 2013. It was a joint venture between Siemens AG and The Gores Group until January 21, 2016, with Siemens AG holding a 49 percent stake and The Gores Group with a 51 percent stake in the company. At the end of 2015, IT services company Atos announced that it would purchase Unify for 340 million euros. Once the acquisition was complete in January 2016, Jon Pritchard was chosen as Chief Executive Officer.
Both directly and via partners, Unify supports small, medium, and large enterprises by providing network infrastructure, security, and professional services. The company provides industry solutions for the healthcare, financial, energy, veterans affairs, and public sector, among others. Some of the most sought-after add-ons Unify offers include OpenScape Contact Center Call Director, an Interactive Voice Response service that provides automated greetings and messages to callers before they reach a live agent; unified communications, including voice platforms, applications, and phones. For small and medium businesses, Unify offers IP communications, hybrid communications, and telephones.
As part of Atos, Unify was awarded the “Employee Engagement Company of the Year” and wellbeing winner at the North American Employee Engagement Awards ceremony in 2016. Unify was the first company to fulfill the high standards of The Blue Angel certification due to their efforts of protecting the environment and the climate with its VoIP telephones. Unify is an Energy Star partner for enterprise servers and telephony.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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