Connect your Infor and ThinkingPhones using Tenfold to automatically track and log every call instantly
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Fuze (formerly ThinkingPhones) is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Founded in 2006 by Steven Kokinos and Derek Yoo, Thinking Phones Network is a provider of cloud-based Unified Communications as a Service. Upon taking its first venture capital in January 2010, the company acquired $1.2 million equity financing from Capstone Partners. In the following years, Thinking Phones received $16.5 million in October 2012, an endeavor led by venture capital firms Advanced Technology Ventures and Bessemer Venture Partners; $10 million in October 2013 from the same organizations; and $56.7 million of funding in December 2014, courtesy of Technology Crossover Ventures. After garnering a new round of $112 million in private financing from Technology Crossover Ventures, Summit Partners, and Bessemer Venture Partners, the business brought its total fundraising to more than $200 million since its launch. In November 2015, Thinking Phones acquired FuzeBox, a San Francisco-based cloud voice and video conferencing company. Three months later, the company underwent a branding change to become Fuze, which was a nod to acknowledge that its services had expanded to include as a unified platform for voice, video, and collaboration.
Fuze has a number of different products, all of which fall into six subcategories: voice, platform, call center, collaboration, insights, and APIs & Integrations. A popular add-on offered is the Fuze Identity Graph, which helps create unified communication by looking through data stored in third party applications to provide in-depth profiles for outgoing and incoming calls. The Fuze Identity Graph provides employees with information that may be pertinent to a caller prior to picking up the phone. Fuze also offers bi-directional data connections, HP audio and video conferencing, Enterprise voice messaging, global reliability, and platform APIs. Featured services include implementation, customization, and personalized support.
Fuze started 2017 by earning an Internet Telephony Product of the Year award. In 2016, the company received recognition on the first-ever Cloud 100 list by Forbes, which served to award private companies leading the cloud technology revolution. The same year, industry research firm Aragon Research recognized Fuze as one of the more robust UCaaS platforms on the market with a focus on global voice and HD video conferencing capabilities.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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