Connect your Infor and Telnet Worldwide using Tenfold to automatically track and
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About Telnet Worldwide
TelNet offers Innovative, IP voice, data and network services tailored to various businesses, over a reliable IP network, with true 24/7 support. On the technology side, TelNet leverages redundant, highly reliable network... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like:
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Infor,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Telnet Worldwide
Founded in 1998 by Mark Iannuzzi, TelNet Worldwide is based in Troy, Michigan. It is a leading provider of essential business communications products and services. TelNet Worldwide’s leadership team includes CEO Mark Iannuzzi, COO and CFO Rick Riordan, VP Sales and Marketing Mark Swope.
TelNet Worldwide’s offerings combine the advantages of the traditional TDM-based network system with futuristic IP-based technologies, including converged voice, data, and connectivity solutions. TelNet Worldwide, Inc. provides various business solutions, such as voice and data, private line, local service, collocation, conferencing, fax to email, Hosted PBX, T1 Internet, PRI connections, and enhanced services. TelNet’s Business Voice Solution—OfficeEdge—is a complete hosted PBX that can leverage the power of SIP trunking to cut call costs. The phone system integrates data and voice communication to unify communications. OfficeEdge’s auto attendant feature gives companies better control over call routing. OfficeEdge complete comes with a disaster recovery plan to cover any contingencies and ensure business continuity.
Superior Contact, a TelNet company, provides call center solutions that advanced includes features such as live answer, chat, IVR, email, website, and social media integration for improved customer satisfaction. The automated solutions on the system can help boost productivity by assisting in routing calls appropriately and delivering self-care instructions. Easy access to business process and technical support teams of Superior Contact is a bonus.
To address business networking needs, TelNet provides internet connectivity, multiprotocol label switching service, and software-defined network (SDN) solutions such as TelNet QuantumLink. Their data-center facility eases the burden of maintaining infrastructure. They also give the option of hosting mission-critical servers in an advanced tier III data center facility for enhanced security.
TelNet invests in strategic partnerships with companies such as AT&T, CISCO, VMWare, Broadsoft and Frontier Communications to deliver cutting-edge solutions and diverse customer experiences.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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