Connect your Infor and S-Net using Tenfold to automatically track and log every call instantly
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S-Net’s Hosted PBX provides full service with no expensive on-premise equipment to maintain, you’ll be able to manage a seamless operation. Adding new devices like computers, faxes, or mobile phones to the Cloud... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Based in Chicago, S-Net Communications is a provider of voice-over-internet protocol (VoIP) services for small and medium-sized businesses. The company was founded in 2006 by IT managers Alex Fayn and Eugene Likhovid. They wanted to provide an alternative solution to telecommunications services on the market at the time. S-Net Communications has more than 15,000 phones deployed on their system and offers private and secure network connections. The company also holds 12,000 licenses on its platform and serves thousands of businesses in Chicago. S-Net Communications also provides services to customers on the west coast. In 2010, the company launched its S-Net Connect program, a desktop application that facilitates conference calls. In 2014, they premiered their mobile app.
S-Net Communications provides a range of telephony products. These include cloud phone systems, where users can make phone calls over the internet and store call data in the cloud. Businesses can customize their phone system — for example, change call forwarding instructions — through a control panel. The company has also developed products for call centers. Businesses can manage call center operations with detailed reports on incoming calls and agent performance. Other services include a fiber internet service, which provides users with high-speed bandwidth and download speeds, and a Unified Communications (UC) application that manages call features. S-Net Communications also offers Salesforce CRM integration. This allows users to manage call data on their desktop, smartphone or tablet. They can place calls with click-to-dial, for example, or monitor the number of inbound calls at particular times of the day.
S-Net Communications has won various accolades. In 2011, the company was recognized by Computerworld as an “Honors Laureate.” This prize is awarded to companies that execute positive social, economic and education change. S-Net Communication’s S-Net Q Box helped them win the award. The product provides businesses with cost-effective cable and DSL.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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