Connect your Infor and SkySwitch using Tenfold to automatically track and log every call instantly
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The SkySwitch Web Centrex solution is Hosted PBX and UCaaS on steroids. Created for white label resellers, it has been designed to optimize success by delivering a comprehensive set of business-class end user features... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
SkySwitch Telecommunications was founded in 2013 by Eric Hernaez. This privately-owned company is headquartered in Lakeland, Florida. The 5-year-old company has a relatively small workforce of about 50 employees but is highly regarded for its services. The company’s Infrastructure as a Service (IaaS) model enables resellers to provide a unified communications and collaboration service (UCCaaS) under their own brand.
SkySwitch provides a white-label cloud-based communications platform with Hosted PBX, Hosted Call Center, and Web Conferencing. Existing telecom companies can leverage the SkySwitch infrastructure to provide unified communications and collaboration as a service to their subscribers. SkySwitch’s platform is built using cutting-edge SIP network architecture to provide the best Class 5 and IP-Centrex calling features. Its hosted PBX feature helps resellers save on infrastructure costs while making it easy and cost-effective to scale operations based on demand. Its web conferencing feature combines webinars, screen-sharing, video conferencing, and remote support with a single sign-in application.
The Contact Center as a Service (CCaaS) solution by SkySwitch is designed to optimize efficiency by making it easy to share resources. CCaaS has sophisticated call routing options, voice recording, and intelligent voice response features. SkySwitch also provides CTI integration and CRM phone dialler. The advanced SIP control features provide enhanced security. The flexibility of SkySwitch’s Voice API allows resellers to build their own applications to leverage its capabilities, and even Alexa has utilized this Voice API for some of its features. SkySwitch Instant Messaging is a secure app for business communication; and the company’s range of mobile apps with business class PBX features provides enhanced mobility. SkySwitch also provides billing and CRM solutions built on the Overgroup H2O platform that helps manage workflow and provides automated reporting. In addition to these, SkySwitch also provides Video Surveillance as a Service.
SkySwitch’s award-winning platform is interoperable with Yealink and Groundstream Inc’s solutions.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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