Connect your Infor and Novum Networks using Tenfold to automatically track and log every call instantly
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About Novum Networks
Novum Networks is Australia’s leading Broadsoft Provider, delivering Innovative, Scalable and Flexible solutions. hosted-communication-service. Their Voice platform is built on the BroadSoft system(s), a market leading... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Novum Networks is an Australian Broadsoft unified communications as a service (UCaaS) provider founded in 2014. Novum Networks delivers scalable and flexible solutions through its unified portal that was deployed in 2015. Additionally, Novum partnered with Mondago in late 2015 and Toll Ring in 2016 to enhance its product offerings. Initially, Novum’s vision was bringing communication’s choice to the Australian market, and they have accomplished this by their strategic partnerships as noted, and working closely with the world’s number one UC platform provider, Broadsoft. These partnerships allow Novum to offer the latest technology available to their customers. The company is customer focused and prides itself on innovation in telecommunications needs. Today it offers a wide range of UC services, white labeled products, and data management.
Toll Ring ICall Suite provides integrated cloud call statistics and data, available from any Internet-facing device. Each business can monitor its call metrics via real-time reports, dashboards, call recordings and wallboards that are optimized to work with mobile devices. The company’s ICallSuite makes call accounting simple and seamless. This helps companies make decisions based on call activity, from wherever they are and no matter which device is being used. Improved customer service follows when time to answer lessens and the number of abandoned calls is reduced. The system helps the business to know how many call handlers are needed for different shifts throughout the week. The company also offers UC-One Communicator, which is a combined effort between it and the Broadsoft UC-One® network of unified communications and collaboration (UCC) services. This portfolio works well for a broad range of businesses, with services like cloud-based PBX and VoIP, as well as advanced UCC offerings like instant messaging, desktop and file sharing, video conferencing and collaboration, and mobility services. This end-user application runs on all platforms, from desktop to smartphones and tablets, and allows users to access communications and collaboration services wherever they are, at any time. Novum also provides hosted PBX services and the Go Integrator suite of software services that allows team members to access a range of communication utilities, like online faxing, email and collaborative calling and the Internet. The Go Integrator suite is affordable for any size business and is scalable as the business grows. There are three separate license types to optimize benefits at each level based on what that business’ current needs are, and what they will be in the future.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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