Connect your Infor and Microsoft Lync using Tenfold to automatically track and
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About Microsoft Lync
Skype for Business (formerly Microsoft Office Communicator and Microsoft Lync) and Microsoft Lync for Mac are instant messaging clients used with Skype for Business Server or Lync Online available with Microsoft Office... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like:
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Infor,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Microsoft Lync
Microsoft, the developer of Microsoft Lync, is a Redmond, Washington-based technology company known for its software. Founded in 1975 by Bill Gates and Paul Allen, Microsoft has been making operating systems since 1980. Microsoft Windows, a graphical extension for MS-DOS, was released in 1985. Due in part to the success of Microsoft Windows, the company went public in 1986. Microsoft Office, a suite of productivity products, was released for the first time in 1990. To expand the number of productivity products in Microsoft Office, Office Communicator was added to the suite in 2007. Over the next three years, Office Communicator was refined as R2 and then released as Microsoft Lync in 2010. For the next four years, Lync was the company’s business communication tool and Skype, purchased by Microsoft in 2011, focused on consumer communication. In 2014, Lync and Skype were renamed Skype for Business and incorporated a new user interface. The communications systems are only a small part of Microsoft technology. Microsoft has constantly expanded its suite of technology products, adding the Xbox game console, Microsoft Surface tablet, and cloud-based programs like Microsoft Azure.
Although Microsoft has expanded far beyond software, the company is still best-known for its Windows operating system (OS) and Microsoft Office program suite. Windows 10, released in 2015, is the latest operating system. Microsoft Word, the text processing software in the Office suite, has become the standard word processor in many industries. Microsoft Excel and PowerPoint are also popular tools for spreadsheets and presentations, respectively. Microsoft also provides popular business email software called Outlook. One of the benefits of the Lync communications software was its ability to integrate with Outlook. A conference could be scheduled in the Outlook calendar and held in Lync. Although Lync’s name has changed to Skype for Business, this integration with other Office products is still a feature. Other popular Microsoft products include the Xbox gaming console and the Microsoft Surface tablet.
Microsoft is an award-winning company that regularly appears on the Fortune 500. It is also often ranked on the list of the World’s Most Admired Companies. The list of industry awards for Microsoft is substantial. At the 1999 COMDEX conference alone, Microsoft won 17 awards for product excellence. As a leader in the technology industry, Microsoft often awards smaller companies that provide integrations for technology like Skype for Business.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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