Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
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Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
BT Quantum and BT Versatility are products of BT Business, the B2B-focused market-facing division of top United Kingdom telecommunications company BT Group. BT Business was founded in 2013 and is currently headquartered in London, UK.
BT Business focuses their resources on helping UK businesses reach their goals through practical and updated telecommunications technology. They lead the industry in broadband, fiber, and lines as well as in complex custom service solutions and value-added services. BT Business is dedicated to improving business communications through their offerings, including basic telephony services and complex managed IT solutions for larger Financial Times Stock Exchange (FTSE) 100 companies.
Among the company’s main products are BT Quantum and BT Versatility.
BT Quantum is an entry-level on-premises phone system that caters to small and medium businesses up to 48 users. Their on-premises system allows users to stay connected via both the internet and traditional network systems. Among BT Quantum’s features are call routing and call list management.
BT Versatility, on the other hand, is an Integrated Communications System (ICS) that provides connectivity for larger operations. It services all voice call needs as well as provides an ‘Integrated Data Solution’ that permits several simultaneous Internet sessions and Voice over Internet Protocol (VoIP) trunks.
Paired with a voice service provider like BT Broadband Voice or a managed IP network, Broadvoice can accommodate up to 12 analog lines or 4 Integrated Services Digital Network (ISDN) Basic Rate Accesses. Alternatively, it can provide 12 ISDN channels with up to 4 public switched telephone network (PSTN) or ISDN Basic Rate backup lines. BT Versatility also allows up to 32 extensions.
With its simple-to-use interface, BT Versatility doesn’t only provide a seamless VoIP experience; it also functions as a hybrid private automatic branch exchange (PABX)/key-system.
BT Business was recognized as the 2015 Rookie of the Year at the prestigious Oracle Marketing Cloud Markie awards.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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