Connect your Infor and Bicom Systems using Tenfold to automatically track and log every call instantly
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About Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Bicom Systems is a small telecommunications company with less than 50 employees headquartered near London. Established in 2003, Bicom Systems integrated open source telephony technology into a complete proprietary package called PBXware. Released one year later in 2004, PBXware is the first open standards turnkey telephony system. Today, PBXware has been expanded to include three different levels of service. As a global company, Bicom Systems has offices in the United Kingdom, South Africa, Canada, France and the United States. In 2014, Bicom Systems expanded its range to include India through a partnership with Santhosh Kumar. Another partnership with Entrust ICT in 2015 allowed Bicom Systems to expand into the Australian market. The company has continued to grow through partnerships and software improvements.
PBXware is Bicom System’s main product line. PBXware is a downloadable software that interfaces with an existing telephony system. It pairs with both VoIP and traditional PSTN technologies to provide an accessory rich interface. Features like conference bridges, call screening, hot desking and IVR auto attendants are included within the package. Users can set their own preferences for call forwarding, overhead paging, remote access, personal IVR, instant recording and more. PBXware also includes Fax over IP (FOIP), which allows the exchange of faxes between two machines connected via the Internet or a traditional phone line. One advantage of PBXware is that it is software based, so it is easy to move between locations. It works with the existing system. A dashboard provides a single page overview of the system, including information on call statistics and running services. Within PBXware, there are three different solutions: Business, Call Center and Multi-Tenant. PBXware is intended to lower costs, increase productivity, and support legacy technology and handsets.
Bicom Systems tracks its achievements through case studies with customers. In 2008, Bicom Systems installed a telephony system for the non-profit Legal Aid Ontario. The office’s 450 staff members were networked via PBXware into a single dial plan. Reduced time and the ability to add on new offices were highlighted by the customer as benefits. Bicom Systems has also worked with NASA at the Jet Propulsion Laboratory. In six weeks, Bicom Systems delivered a PBXware-based system that allowed the supervisor to monitor 20 conferences concurrently. Systems have been deployed at Airbus Defense and Space, Dell Global, Islamic Relief, Columbia University and others. Although Bicom Systems is not regularly recognized for its innovation and customer service, the case studies demonstrate that the company is developing great solutions for its customers.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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