Integrate Avaya Communication Manager and Infor Now
Connect your Infor and Avaya Communication Manager using Tenfold to automatically track and log every call instantly
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About Avaya Communication Manager
Avaya Aura® Communication Manager software is the open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers Unified Communications solutions to enterprises large and small. It delivers rich... Read more
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like: mobile access
sales... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Infor, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Infor
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Inforintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
In 2000, Avaya separated from Lucent Technologies (previously part of AT&T) in order to improve operations and to accelerate innovation in the unified communications space. Avaya focused on integrating communications with operations and business strategy for its customers. In October 2007, Avaya was acquired by Silver Lake and TPG Capital, becoming a privately-held company, which allowed it to become even more responsive and agile with its single business focus. Avaya has a global presence in 42 countries around the world and maintains 28 customer support centers too.
Communication Manager provides remote access for mobile, video, web and conferencing platforms, including auto attendant, messaging, contact center and E911. Common capabilities shorten the learning curve for speed of implementation. Cybersecurity includes video surveillance, unified access, and network virtualization. Server isolation and configurable redundancy reduce the chances of malicious attacks. Pay-as-you-go cloud solutions provide scaling. It adapts to SIP, H.323, digital, and analog architecture. Customer lifetime value increases with a customized portfolio of applications, and scalability to 36,000 users by using common servers. There are over 700 application features available.
Avaya has consistently received recognition around the world. In 2017, Avaya received the Unified Communications Product of the Year Award and was named a finalist for the Edison Awards for creativity and innovation. In 2016 Avaya received the NorthFace ScoreBoard Award for the third consecutive year and CUSTOMER Magazine’s Contact Center Technology Award for customer service excellence. Avaya was a finalist in the Fierce Innovation Awards for Privacy and Cybersecurity Solutions. Avaya won Best Business Communication Technology Company, Recognized Leaders in Customer Engagement Solutions, and Best for Customer & Network Security Implementation. For the sixteenth year in a row, Gartner ranked Avaya as a leader for midsize companies for Contact Center Infrastructure and received a 5-star rating for the seventh year from CRN’s Partner Program Guide.
Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.
Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.
For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.
PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”
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