Connect your HubSpot and Bicom Systems using Tenfold to automatically track and
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About Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems... Read more
Hubspot’s free CRM makes it easy for businesses to organize, track, and grow their sales pipeline and automate various tasks for salespeople, marketers, and support teams. Features include:
pipeline... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in HubSpot,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including HubSpot
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and HubSpotintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Bicom Systems
Bicom Systems is a small telecommunications company with less than 50 employees headquartered near London. Established in 2003, Bicom Systems integrated open source telephony technology into a complete proprietary package called PBXware. Released one year later in 2004, PBXware is the first open standards turnkey telephony system. Today, PBXware has been expanded to include three different levels of service. As a global company, Bicom Systems has offices in the United Kingdom, South Africa, Canada, France and the United States. In 2014, Bicom Systems expanded its range to include India through a partnership with Santhosh Kumar. Another partnership with Entrust ICT in 2015 allowed Bicom Systems to expand into the Australian market. The company has continued to grow through partnerships and software improvements.
PBXware is Bicom System’s main product line. PBXware is a downloadable software that interfaces with an existing telephony system. It pairs with both VoIP and traditional PSTN technologies to provide an accessory rich interface. Features like conference bridges, call screening, hot desking and IVR auto attendants are included within the package. Users can set their own preferences for call forwarding, overhead paging, remote access, personal IVR, instant recording and more. PBXware also includes Fax over IP (FOIP), which allows the exchange of faxes between two machines connected via the Internet or a traditional phone line. One advantage of PBXware is that it is software based, so it is easy to move between locations. It works with the existing system. A dashboard provides a single page overview of the system, including information on call statistics and running services. Within PBXware, there are three different solutions: Business, Call Center and Multi-Tenant. PBXware is intended to lower costs, increase productivity, and support legacy technology and handsets.
Bicom Systems tracks its achievements through case studies with customers. In 2008, Bicom Systems installed a telephony system for the non-profit Legal Aid Ontario. The office’s 450 staff members were networked via PBXware into a single dial plan. Reduced time and the ability to add on new offices were highlighted by the customer as benefits. Bicom Systems has also worked with NASA at the Jet Propulsion Laboratory. In six weeks, Bicom Systems delivered a PBXware-based system that allowed the supervisor to monitor 20 conferences concurrently. Systems have been deployed at Airbus Defense and Space, Dell Global, Islamic Relief, Columbia University and others. Although Bicom Systems is not regularly recognized for its innovation and customer service, the case studies demonstrate that the company is developing great solutions for its customers.
Hubspot CRM’s tagline is ‘Close more deals with less work’. It’s easy to get started with Hubspot, as the platform can be up and running in minutes, without investing a lot of time in tools. Hubspot CRM allows a business to manage their pipeline visually, by giving an always up-to-date view of the entire sales funnel. Data can be sorted in a number of ways, from appointments scheduled, to deals that are closed or lost, contracts sent for signatures, and performance statistics based on quotas set in the platform. Custom filters allow for more actionable intel very quickly; sorting by team owner, dollar amount, name or more customizable attributes is possible. Data is stored securely on the platform and will never be disclosed to any third party.
Hubspot aims for simplicity by tracking customer interaction automatically, whether via email, social media, or by phone. Syncing the platform with either Gmail or Outlook allows easy capture of calls, meetings, and emails as they occur, lessening the chance that team members will forget to document things and increasing the actionable data collected.
Leads are fleshed out beyond names and job titles; interactions are stored in a timeline that includes notes and each communication for that person. No digging through a bulging inbox or sorting through a spreadsheet to try and remember what happened, and when. Further, it is possible to easily add custom properties for more detailed data needed, without any administrator or IT help.
This platform is ‘totally free, and always will be’ according to Hubspot. Small businesses that need an inexpensive, simple CRM that will actually get used are great prospects for Hubspot CRM. It is powerful, but lightweight, with no training required as it’s extremely intuitive. People of all skill levels can start using it right away and full adoption of the program is high.
Overall, we’d recommend HubSpot CRM for SMBs looking for a basic, simple, and user-friendly CRM system. Because the Hubspot CRM platform is easy to use, team members can use it on a daily basis to track details and stay connected. Better yet, because it is linked directly to the marketing dashboard, toggling back and forth to get a big picture view is simple and enhances marketing and sales.
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