Coming Soon Integrate Bicom Systems and GTS Telecom Now
Connect your GTS Telecom and Bicom Systems using Tenfold to automatically track and log every call instantly
About Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems... Read more
About GTS Telecom
GTS Telecom is a leading infrastructure-based provider of telecom services in Romania for the business segment. They are one of the founding members of RoNIX, and is certified ISO 9001, ISO 14001, ISO 18001 and ISO 27001.... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in GTS Telecom, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including GTS Telecom
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and GTS Telecomintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Bicom Systems is a small telecommunications company with less than 50 employees headquartered near London. Established in 2003, Bicom Systems integrated open source telephony technology into a complete proprietary package called PBXware. Released one year later in 2004, PBXware is the first open standards turnkey telephony system. Today, PBXware has been expanded to include three different levels of service. As a global company, Bicom Systems has offices in the United Kingdom, South Africa, Canada, France and the United States. In 2014, Bicom Systems expanded its range to include India through a partnership with Santhosh Kumar. Another partnership with Entrust ICT in 2015 allowed Bicom Systems to expand into the Australian market. The company has continued to grow through partnerships and software improvements.
PBXware is Bicom System’s main product line. PBXware is a downloadable software that interfaces with an existing telephony system. It pairs with both VoIP and traditional PSTN technologies to provide an accessory rich interface. Features like conference bridges, call screening, hot desking and IVR auto attendants are included within the package. Users can set their own preferences for call forwarding, overhead paging, remote access, personal IVR, instant recording and more. PBXware also includes Fax over IP (FOIP), which allows the exchange of faxes between two machines connected via the Internet or a traditional phone line. One advantage of PBXware is that it is software based, so it is easy to move between locations. It works with the existing system. A dashboard provides a single page overview of the system, including information on call statistics and running services. Within PBXware, there are three different solutions: Business, Call Center and Multi-Tenant. PBXware is intended to lower costs, increase productivity, and support legacy technology and handsets.
Bicom Systems tracks its achievements through case studies with customers. In 2008, Bicom Systems installed a telephony system for the non-profit Legal Aid Ontario. The office’s 450 staff members were networked via PBXware into a single dial plan. Reduced time and the ability to add on new offices were highlighted by the customer as benefits. Bicom Systems has also worked with NASA at the Jet Propulsion Laboratory. In six weeks, Bicom Systems delivered a PBXware-based system that allowed the supervisor to monitor 20 conferences concurrently. Systems have been deployed at Airbus Defense and Space, Dell Global, Islamic Relief, Columbia University and others. Although Bicom Systems is not regularly recognized for its innovation and customer service, the case studies demonstrate that the company is developing great solutions for its customers.
About GTS Telecom
The result of a merger between KPNQwest Romania and GTS Romania, GTS Telecom is one of the premier integrated telecommunications providers in Eastern and Central Europe. Originally named KPNQwest/GTS Romania from March 2000 until 2004, the company changed its name to GTS following a merger. Its parent company has headquarters in the Czech Republic, Romania, Hungary, Slovakia, and Poland. KPNQwest launched in Romania in 1993 under the name EUnet. It was one of the first Romanian Internet service providers. In June 2010, GTS Telecom acquired Datek Telecom telecommunications, which had been on the market since 1994.
GTS offers international cloud solutions, voice services, Internet access, colocation in its own data centers in Bucharest, and data transmission. It is the only fiber network servicing all Eastern Europe and has 35,000 online customers. GTS offers small business, large business, and wholesale solutions, such as integrated security systems, hosting systems BPM, and cloud data saving systems. It helps organizations with capacity planning, consolidation, and flexibility using a professional management program. GTS products allow customers to choose, allocate, and transfer computing resources when and where they are needed. Focused on solutions for the finance, energy, healthcare, consumer goods, and technology industries, GTS Telecom has a network of data centers and secure full mesh.
GTS Telecom has earned many accolades from industry experts. GTS Cloud Services suite was the winner of the Eurocloud Europe award in the category “Best Cloud Service for Horizontal Markets.” It also received recognition for being one of the top cloud computing services by the Excellence Committee of the Romanian Association for Computing Cloud in 2015. Named the “Regional Service Provider of 2011” by the prestigious Metro Ethernet Forum, GTS is known as a leader in developing and delivering innovative telephony solutions.
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