Connect your GTS Telecom and Alcatel using Tenfold to automatically track and log every call instantly
Alcatel Home & Business Phones offer innovative, high quality, state-of-the-art fixed-line communication devices for homes and businesses. Alcatel phones and monitoring solutions are designed, developed and marketed... Read more
About GTS Telecom
GTS Telecom is a leading infrastructure-based provider of telecom services in Romania for the business segment. They are one of the founding members of RoNIX, and is certified ISO 9001, ISO 14001, ISO 18001 and ISO 27001.... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in GTS Telecom, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including GTS Telecom
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and GTS Telecomintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Alcatel-Lucent was a telecommunications company based in Boulogne-Billancourt, France. They delivered software, mobile phone hardware, and IP technologies to customers around the world, and operated in over 130 countries. Michel Combes was the company’s chief executive officer and Philippe Camus was the executive chairman of the board. The company also owned Bell Laboratories, a large research facility that specialized in information and communications technology. Employees at Bell Laboratories won a total of eight Nobel Prizes. Alcatel-Lucent became part of Nokia in January 2016. However, the Alcatel name still appears on various mobile phone handsets. These devices are issued under a license by TCL Corporation, a Chinese electronics company. TCL purchased a 55 percent stake in the Alcatel brand in 2004, and Alcatel-Lucent owned the remaining 45 percent; however, TCL acquired Alcatel-Lucent’s share the following year. Today, TCL Mobile Limited, part of TCL Communication, is listed on the Hong Kong Stock Exchange and operates three businesses: Alcatel, TCL Mobile Phones, and Brand Design Lab.
Alcatel no longer makes PBX systems and focuses on mobile services instead. However, many businesses still use the company’s PBX models for communicating with customers and clients. Previous models include the Alcatel 4400 system, also known as the OmniPCX Enterprise, and the Alcatel 4200. These platforms include data and internet IP capabilities and preconfigured servers for voice integration. New Alcatel products include smartphones, tablets and feature phones, which come with a range of screen sizes. These devices, sold under the Alcatel brand, are available in more than 160 countries and are marketed to a younger audience. In the third quarter of 2016, telecommunications research company IDC named TCL Communication the no. 7 global phone manufacturer, the no. 7 global tablet manufacturer, and the no. 10 global smartphone manufacturer. TCL Communication continues to invest in new technology and wants to expand the Alcatel brand.
Alcatel-Lucent won various accolades before it became part of Nokia. The company scooped the award for Industry Group Leader for Technology Hardware and Equipment sector at the 2014 Dow Jones Sustainability Indices review and was named one of Thomson Reuters’ Top 100 Global Innovators for four consecutive years. In 2012, MIT’s Technology Review named Alcatel-Lucent one of the world’s most innovative companies and highlighted the Alcatel-Lucent lightRadio product as a key innovation. That same year, Alcatel-Lucent won the Mobile World Congress Best Infrastructure Technology Award for the same product. Also, the Alcatel One Touch 818 and One Touch 355 Play models received an award for design from the Hanover-based organization International Forum Design.
About GTS Telecom
The result of a merger between KPNQwest Romania and GTS Romania, GTS Telecom is one of the premier integrated telecommunications providers in Eastern and Central Europe. Originally named KPNQwest/GTS Romania from March 2000 until 2004, the company changed its name to GTS following a merger. Its parent company has headquarters in the Czech Republic, Romania, Hungary, Slovakia, and Poland. KPNQwest launched in Romania in 1993 under the name EUnet. It was one of the first Romanian Internet service providers. In June 2010, GTS Telecom acquired Datek Telecom telecommunications, which had been on the market since 1994.
GTS offers international cloud solutions, voice services, Internet access, colocation in its own data centers in Bucharest, and data transmission. It is the only fiber network servicing all Eastern Europe and has 35,000 online customers. GTS offers small business, large business, and wholesale solutions, such as integrated security systems, hosting systems BPM, and cloud data saving systems. It helps organizations with capacity planning, consolidation, and flexibility using a professional management program. GTS products allow customers to choose, allocate, and transfer computing resources when and where they are needed. Focused on solutions for the finance, energy, healthcare, consumer goods, and technology industries, GTS Telecom has a network of data centers and secure full mesh.
GTS Telecom has earned many accolades from industry experts. GTS Cloud Services suite was the winner of the Eurocloud Europe award in the category “Best Cloud Service for Horizontal Markets.” It also received recognition for being one of the top cloud computing services by the Excellence Committee of the Romanian Association for Computing Cloud in 2015. Named the “Regional Service Provider of 2011” by the prestigious Metro Ethernet Forum, GTS is known as a leader in developing and delivering innovative telephony solutions.
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