Connect your Google Apps and ShoreTel using Tenfold to automatically track and
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ShoreTel is one of the largest providers of cloud, premises-based and hybrid business telephony and unified communications (UC) solutions. Our award-winning, brilliantly simple communications offerings lead the industry... Read more
About Google Apps
Google Apps are useful applications that can help professionals in all fields to do their work more efficiently and with greater ease. Google Apps for Work, which used to be referred to as Google Apps for Business, are... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Google Apps,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Google Apps
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Google Appsintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain. Edwin J. Basart and Mike Harrigan, who previously founded Network Computing Devices, set up the organization. Since its inception, ShoreTel has acquired various companies. In 2010, the organization purchased enterprise mobile provider Agito Networks in a deal worth around $11.4 million. In 2012, ShoreTel purchased New York City-based M5 Networks for $146 million — one of the biggest financial acquisitions of that year. The company rebranded M5 Networks’ cloud services as ShoreTel Sky and has since introduced new services under this name, including conference calling and instant messaging. In 2016, ShoreTel acquired Corvisa, a deal which helped them expand their SIP trunking capabilities. ShoreTel changed its name from Shoreline Communications in 2004. In 2013, Don Joos, previously of Avaya, became ShoreTel’s president and chief executive.
ShoreTel is a leader in VoIP communications, with a variety of products for small, medium and large businesses. These include Connect Cloud, which combines UC and VoIP technologies in the cloud. This flexible platform includes popular features like call blocking, call forwarding, and phone alerts. Call centers use this service: they access a dashboard and monitor call activity in real time, assess agent and queue statuses, create reports and share valuable data. Another service, Connect Hybrid, offers businesses a hybrid cloud solution. Users can download applications, includeing CRM and ERP integration apps, which allows companies to track customers and clients for more effective operations. Connect Common UC Platform was launched in 2015, after two years of planning and development. This platform has a single user interface and combines cloud-based and on-premise UC products. Other services include Connect OnSite and Flex Contact Center, a comprehensive solution for call center management. All of these platforms provide users with enhanced disaster recovery, so businesses can access data after an emergency like a storm or a flood, or a security breach.
ShoreTel has won a string of awards over the years. Its ShoreTel Connect service scooped the Unified Communications Product of the Year Award in 2016. The company also won Technology Provider of the Year at the 2016 IT Europa Awards and Best Telecommunication Website at the 2016 Web Awards. Other accolades include Best in Unified Communications and Collaboration at Network World Asia’s Product Excellence Awards, Best Midmarket Solution at the Xcellence Awards and Communication Solutions’ Product of the Year.
About Google Apps
Originally called Google Apps for Work and Google Apps for Work Unlimited, G Suite is a package of cloud-based applications offered by Google. In 2006, Google offered one of the earliest cloud-based office management systems, with Gmail, Calendar, and Page. By 2016 Google had rebranded its software as G Suite, reimagining itself as a coherent online office suite, with discrete offerings for personal use, business, education, and government. In fact, 47% of North America has ‘gone Google,’ using some aspects of G Suite in their businesses.
Currently, G Suite has two separate versions: G Suite Business and G Suite Basic. While both versions offer many of the same standard elements, including mail, drive, and other collaboration tools, G Suite Business offers additional elements. Broadly, G Suite offers a package of cloud-based, online applications for communication, storage, collaboration, and other business-customer or business-business oriented operations. Both G Suite Basic and G Suite Business offer email; calendar; mobile device management; cloud-basic programming for presentations, documents, slides, etc.; ample document storage; and a guarantee of constant availability. As such, both sets of G Suite clients can rely on the applications for broad document preparation, storage, and retrieval; customer and data management; collaborative work, and efficient communication.
More specifically, companies have access to Google’s incredibly user-friendly cloud-based applications. Gmail, G Suite’s web-based email program, is arguably one of the most popular in the world. In both Basic and Business, G Suite email options allow businesses to shed the ‘@gmail.com’ domain for their company’s individual domain name. In G Suite Business, the mail function allows administrators to monitor email traffic for sensitive information and to ensure loss prevention.
G Suite Business allows for all of the standard applications, plus several other applications plus unlimited storage in Google’s drive, photos, and mail. In G Suite Business, additional features include Google Vault, a storage system that lets businesses manage, export, and archive data. Broadly, Vault lets companies be legally compliant in terms of retaining records of communications and other activities. Google Vault also allows administrators to monitor email traffic for sensitive information and to ensure loss prevention.
In addition, G Suite Business allows admins to view all user events on both iOS and Android devices, including failed logins, account registrations, etc. The auditing system also allows admins to monitor use of the drive including content file sharing, deletions, previews, and downloads. Finally, Business allows companies to scan incoming and outgoing traffic for data loss prevention. By setting pre-defined controls, businesses can choose from a variety of actions and safety measures, including altering, quarantining, or rejecting messages.
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