Connect your Google Apps and Fonality using Tenfold to automatically track and
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Fonality’s business phone systems come bundled with unified communications software – a powerful combo that’ll help you sell, service, and collaborate with ease. Founded in 2004... Read more
About Google Apps
Google Apps are useful applications that can help professionals in all fields to do their work more efficiently and with greater ease. Google Apps for Work, which used to be referred to as Google Apps for Business, are... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Google Apps,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Google Apps
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Google Appsintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Founded in 2004 and based in Plano, Texas, Fonality started operating as a subsidiary of NetFortis, Inc in 2017. It has additional centers in Makati City, Philippines; North Sydney, Australia; and Culver City, California. Before the acquisition, Fonality had 30,000 clients and approximately 300,000 people who relied on the service every day in 41 countries. These customers are now combined with those at NetFortis. NetFortis CEO Grant Evans has maintained leadership of the new company. John Young is the vice president of sales. Fonality’s partners, including companies Spectrum Technologies, Apex Communications, and Zthernet, have been consolidated with NetFortis’ platinum business partners, including Bridgepointe Technologies, Intelisys and Sandler Partners.
Fonality provides a variety of phone services, including business phone systems, public and private cloud solutions, and hosted PBX phone systems. It also assists the business industry by offering hybrid PBX systems, unified communications solutions, and VoIP phone systems. Providing specialized solutions for the legal, insurance, service and technology, non-profit, education, and manufacturing industries, Fonality has a comprehensive suite of secure cloud solutions. Some of the most popular services include integrated call management and collaboration, mobile device integration, and unified communication, which allows callers to simultaneously connect with everyone at a company, as well as suppliers and customers.
Since Fonality’s inception, it has earned worldwide recognition and garnered many industry awards. Fonality received PCMag’s Editors’ Choice award and an “excellent” rating for their VoIP solutions, such as unified communications, call center capabilities, and call routing. Additionally, they have earned TMC’s Annual Telephony Product of the Year in 2011, 2012, and 2014 through 2017. Recognized for their contact center technology by Customer magazine, Fonality has been the recipient of more than 50 industry awards.
About Google Apps
Originally called Google Apps for Work and Google Apps for Work Unlimited, G Suite is a package of cloud-based applications offered by Google. In 2006, Google offered one of the earliest cloud-based office management systems, with Gmail, Calendar, and Page. By 2016 Google had rebranded its software as G Suite, reimagining itself as a coherent online office suite, with discrete offerings for personal use, business, education, and government. In fact, 47% of North America has ‘gone Google,’ using some aspects of G Suite in their businesses.
Currently, G Suite has two separate versions: G Suite Business and G Suite Basic. While both versions offer many of the same standard elements, including mail, drive, and other collaboration tools, G Suite Business offers additional elements. Broadly, G Suite offers a package of cloud-based, online applications for communication, storage, collaboration, and other business-customer or business-business oriented operations. Both G Suite Basic and G Suite Business offer email; calendar; mobile device management; cloud-basic programming for presentations, documents, slides, etc.; ample document storage; and a guarantee of constant availability. As such, both sets of G Suite clients can rely on the applications for broad document preparation, storage, and retrieval; customer and data management; collaborative work, and efficient communication.
More specifically, companies have access to Google’s incredibly user-friendly cloud-based applications. Gmail, G Suite’s web-based email program, is arguably one of the most popular in the world. In both Basic and Business, G Suite email options allow businesses to shed the ‘@gmail.com’ domain for their company’s individual domain name. In G Suite Business, the mail function allows administrators to monitor email traffic for sensitive information and to ensure loss prevention.
G Suite Business allows for all of the standard applications, plus several other applications plus unlimited storage in Google’s drive, photos, and mail. In G Suite Business, additional features include Google Vault, a storage system that lets businesses manage, export, and archive data. Broadly, Vault lets companies be legally compliant in terms of retaining records of communications and other activities. Google Vault also allows administrators to monitor email traffic for sensitive information and to ensure loss prevention.
In addition, G Suite Business allows admins to view all user events on both iOS and Android devices, including failed logins, account registrations, etc. The auditing system also allows admins to monitor use of the drive including content file sharing, deletions, previews, and downloads. Finally, Business allows companies to scan incoming and outgoing traffic for data loss prevention. By setting pre-defined controls, businesses can choose from a variety of actions and safety measures, including altering, quarantining, or rejecting messages.
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