Connect your Google Apps and Bicom Systems using Tenfold to automatically track and
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About Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems... Read more
About Google Apps
Google Apps are useful applications that can help professionals in all fields to do their work more efficiently and with greater ease. Google Apps for Work, which used to be referred to as Google Apps for Business, are... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Google Apps,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Google Apps
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Google Appsintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Bicom Systems
Bicom Systems is a small telecommunications company with less than 50 employees headquartered near London. Established in 2003, Bicom Systems integrated open source telephony technology into a complete proprietary package called PBXware. Released one year later in 2004, PBXware is the first open standards turnkey telephony system. Today, PBXware has been expanded to include three different levels of service. As a global company, Bicom Systems has offices in the United Kingdom, South Africa, Canada, France and the United States. In 2014, Bicom Systems expanded its range to include India through a partnership with Santhosh Kumar. Another partnership with Entrust ICT in 2015 allowed Bicom Systems to expand into the Australian market. The company has continued to grow through partnerships and software improvements.
PBXware is Bicom System’s main product line. PBXware is a downloadable software that interfaces with an existing telephony system. It pairs with both VoIP and traditional PSTN technologies to provide an accessory rich interface. Features like conference bridges, call screening, hot desking and IVR auto attendants are included within the package. Users can set their own preferences for call forwarding, overhead paging, remote access, personal IVR, instant recording and more. PBXware also includes Fax over IP (FOIP), which allows the exchange of faxes between two machines connected via the Internet or a traditional phone line. One advantage of PBXware is that it is software based, so it is easy to move between locations. It works with the existing system. A dashboard provides a single page overview of the system, including information on call statistics and running services. Within PBXware, there are three different solutions: Business, Call Center and Multi-Tenant. PBXware is intended to lower costs, increase productivity, and support legacy technology and handsets.
Bicom Systems tracks its achievements through case studies with customers. In 2008, Bicom Systems installed a telephony system for the non-profit Legal Aid Ontario. The office’s 450 staff members were networked via PBXware into a single dial plan. Reduced time and the ability to add on new offices were highlighted by the customer as benefits. Bicom Systems has also worked with NASA at the Jet Propulsion Laboratory. In six weeks, Bicom Systems delivered a PBXware-based system that allowed the supervisor to monitor 20 conferences concurrently. Systems have been deployed at Airbus Defense and Space, Dell Global, Islamic Relief, Columbia University and others. Although Bicom Systems is not regularly recognized for its innovation and customer service, the case studies demonstrate that the company is developing great solutions for its customers.
About Google Apps
Originally called Google Apps for Work and Google Apps for Work Unlimited, G Suite is a package of cloud-based applications offered by Google. In 2006, Google offered one of the earliest cloud-based office management systems, with Gmail, Calendar, and Page. By 2016 Google had rebranded its software as G Suite, reimagining itself as a coherent online office suite, with discrete offerings for personal use, business, education, and government. In fact, 47% of North America has ‘gone Google,’ using some aspects of G Suite in their businesses.
Currently, G Suite has two separate versions: G Suite Business and G Suite Basic. While both versions offer many of the same standard elements, including mail, drive, and other collaboration tools, G Suite Business offers additional elements. Broadly, G Suite offers a package of cloud-based, online applications for communication, storage, collaboration, and other business-customer or business-business oriented operations. Both G Suite Basic and G Suite Business offer email; calendar; mobile device management; cloud-basic programming for presentations, documents, slides, etc.; ample document storage; and a guarantee of constant availability. As such, both sets of G Suite clients can rely on the applications for broad document preparation, storage, and retrieval; customer and data management; collaborative work, and efficient communication.
More specifically, companies have access to Google’s incredibly user-friendly cloud-based applications. Gmail, G Suite’s web-based email program, is arguably one of the most popular in the world. In both Basic and Business, G Suite email options allow businesses to shed the ‘@gmail.com’ domain for their company’s individual domain name. In G Suite Business, the mail function allows administrators to monitor email traffic for sensitive information and to ensure loss prevention.
G Suite Business allows for all of the standard applications, plus several other applications plus unlimited storage in Google’s drive, photos, and mail. In G Suite Business, additional features include Google Vault, a storage system that lets businesses manage, export, and archive data. Broadly, Vault lets companies be legally compliant in terms of retaining records of communications and other activities. Google Vault also allows administrators to monitor email traffic for sensitive information and to ensure loss prevention.
In addition, G Suite Business allows admins to view all user events on both iOS and Android devices, including failed logins, account registrations, etc. The auditing system also allows admins to monitor use of the drive including content file sharing, deletions, previews, and downloads. Finally, Business allows companies to scan incoming and outgoing traffic for data loss prevention. By setting pre-defined controls, businesses can choose from a variety of actions and safety measures, including altering, quarantining, or rejecting messages.
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