In 2000, Avaya separated from Lucent Technologies (previously part of AT&T) in order to improve operations and to accelerate innovation in the unified communications space. Avaya focused on integrating communications with operations and business...
Tenfold automatically captures every interaction and natively integrates with all communication platforms including EvolveIP
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and EvolveIPintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
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See How Tenfold Helps Companies Have Better Customer Conversations
In 2000, Avaya separated from Lucent Technologies (previously part of AT&T) in order to improve operations and to accelerate innovation in the unified communications space. Avaya focused on integrating communications with operations and business strategy for its customers. In October 2007, Avaya was acquired by Silver Lake and TPG Capital, becoming a privately-held company, which allowed it to become even more responsive and agile with its single business focus. Avaya has a global presence in 42 countries around the world and maintains 28 customer support centers too.
Avaya Aura provides voice, conferencing, web and video collaboration capabilities for Windows desktop, tablets, smartphones, iOS and Android devices. It can support up to 250,000 users and 350,000 SIP devices. Avaya offers on-premise and cloud deployment. Its virtual software reduces hardware requirements and speeds upgrades and maintenance. Integration and migration solutions eliminate “rip and replace” scenarios. Fragmented networks and end-to-end security capabilities assure servers survive malicious virus and malware attacks. It has more than 700 customizable features available. And, customizes solutions for government, banking, insurance, healthcare, education, and hospitality industries.
Avaya has consistently received recognition around the world. In 2017, Avaya received the Unified Communications Product of the Year Award and was named a finalist for the Edison Awards for creativity and innovation. In 2016 Avaya received the NorthFace ScoreBoard Award for the third consecutive year and CUSTOMER Magazine’s Contact Center Technology Award for customer service excellence. Avaya was a finalist in the Fierce Innovation Awards for Privacy and Cybersecurity Solutions. Avaya won Best Business Communication Technology Company, Recognized Leaders in Customer Engagement Solutions, and Best for Customer & Network Security Implementation. And for the sixteenth year in a row, Gartner ranked Avaya as a leader for midsize companies for Contact Center Infrastructure, and it received a 5-star rating for the seventh year from CRN’s Partner Program Guide.
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