Connect your Microsoft Dynamics and 3com NBX using Tenfold to automatically track and log every call instantly
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About 3com NBX
The 3Com NBX 100 Phone System, the first commercially available IP PBX product, introduced the world to the value of networked telephony in 1998. The most popular IP-PBX system in the world, it delivers exceptional investment... Read more
About Microsoft Dynamics
Microsoft Dynamics Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy. It brings digital intelligence into each deal,... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Microsoft Dynamics, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Microsoft Dynamics
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Microsoft Dynamicsintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
3Com Corporation was a telephone communications company that specialized in computer network infrastructure products. Founded in 1979 and based in Santa Clara, California, the company focused on ethernet technology and computer networking. 3Com was founded by Bruce Borden, Howard Charney, Robert Metcalfe and Greg Shaw. Products developed by the company included IP voice systems, wireless access points and controllers, network interface controllers and switches, and intrusion prevention systems. The company acquired H3C Technologies in 2007 and sold products under the 3Com, H3C and TippingPoint names around the world. Today, 3Com doesn’t operate as an entity. In 2010, Hewlett-Packard acquired the company.
3Com manufactured a wide range of private branch exchange (PBX) systems for small and medium-sized businesses. The 3Com NBX 100 was one of the most popular. Devised in 1998, the phone system supported up to 200 devices and 100 PSTN lines and connected remote workers with other employees via the internet. Users could also integrate other applications, such as customer relationship management tools, which helped them engage with their customers more effectively. The 3Com NBX 3102B was designed to enhance the quality of voice conversations. Other products manufactured by the company include modular switches, fully managed fixed switches, unmanaged switches, and web managed switches. Another product is 3Com Audrey, which was initially released in 2000. This internet appliance played audio files and synchronized with other devices. The product was discontinued in 2001.
3Com had won a number of accolades before it became part of Hewlett-Packard. The company received the award for “Most Innovative IBM System” at the IBM PartnerWorld Beacon Awards in 2007. In 2003, 3Com’s embedded firewall was named the “Best New Security Solution” by SC Magazine. That same year, the company won three awards at the Asia Computer Weekly Readers`Choice Poll.
About Microsoft Dynamics
Microsoft Dynamics or Dynamics 365 is a line of enterprise resource planning and CRM software applications delivered through a network of reselling partners that provide specialized services. It is a part of Microsoft Business Solutions so that it can be used in conjunction with other Microsoft programs and services like Office 365, Sharepoint, Outlook, Azure, and Yammer.
Originally developed by Great Plains Software, Microsoft Dynamics was founded in 1981 in Fargo, North Dakota. With businesses seeking out an innovative accounting software to help manage their accounting operations, Great Plains produced an accounting system that included modules for inventory sales order processing, purchasing, and the like. It partnered with Solomon, the second largest accounting software program, in 1999. Microsoft eventually acquired the software in 2000 to create Microsoft Dynamics.
Microsoft Dynamics offers a variety of products geared toward solving different CRM problems. It has specific applications for Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, and Marketing.
The Sales application has built-in digital intelligence and automated processes designed to increase the user’s revenue while also controlling acquisition costs. It features predictive analytics and automated lead scoring.
Another favorite product is the Customer Service application, which boasts of a unified platform that makes information available across all engagements so that agents can offer consistency and personalization to each client. It is best paired with Microsoft Dynamics for Marketing, which makes every marketing interaction intelligent so more personalized content and experiences can be delivered to prospects.
For remote enterprises, Microsoft Dynamics also provides an application for Field Service. It features optimized scheduling capabilities, inventory management, and mobile productivity. It also has a profitable predictive service equipped with built-in data collection, analysis, and alerts.
Microsoft Dynamics for Project Service Automation is ideal for project-based businesses. It can be easily linked to Microsoft Project, making scheduling and project planning hassle-free. It even has a customer billing feature that provides project managers one location where they can review, override, and approve all job costs. Microsoft Dynamics has received several accolades over the years, including recognitions in four major categories of the 2015 CRM Magazine Market Leader Awards: Best in Enterprise CRM Suite, Midmarket CRM Suite, Small Business CRM Suite, and Sales Form Automation.
It also won in the web support and customer case management categories of the 2016 CRM Magazine Service Leader Awards. Microsoft Dynamics won the CUSTOMER Magazine Product of the Year Award within the same year.
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