Microsoft Dynamics Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy. It brings digital intelligence into each deal,...
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Microsoft Dynamics, allowing them to work together, and streamline the customer experience.
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Microsoft Dynamics
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Microsoft Dynamicsintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
See How Tenfold Helps Companies Have Better Customer Conversations
Founded in 2006 by Steven Kokinos and Derek Yoo, Thinking Phones Network is a provider of cloud-based Unified Communications as a Service. Upon taking its first venture capital in January 2010, the company acquired $1.2 million equity financing from Capstone Partners. In the following years, Thinking Phones received $16.5 million in October 2012, an endeavor led by venture capital firms Advanced Technology Ventures and Bessemer Venture Partners; $10 million in October 2013 from the same organizations; and $56.7 million of funding in December 2014, courtesy of Technology Crossover Ventures. After garnering a new round of $112 million in private financing from Technology Crossover Ventures, Summit Partners, and Bessemer Venture Partners, the business brought its total fundraising to more than $200 million since its launch. In November 2015, Thinking Phones acquired FuzeBox, a San Francisco-based cloud voice and video conferencing company. Three months later, the company underwent a branding change to become Fuze, which was a nod to acknowledge that its services had expanded to include as a unified platform for voice, video, and collaboration.
Fuze has a number of different products, all of which fall into six subcategories: voice, platform, call center, collaboration, insights, and APIs & Integrations. A popular add-on offered is the Fuze Identity Graph, which helps create unified communication by looking through data stored in third party applications to provide in-depth profiles for outgoing and incoming calls. The Fuze Identity Graph provides employees with information that may be pertinent to a caller prior to picking up the phone. Fuze also offers bi-directional data connections, HP audio and video conferencing, Enterprise voice messaging, global reliability, and platform APIs. Featured services include implementation, customization, and personalized support.
Fuze started 2017 by earning an Internet Telephony Product of the Year award. In 2016, the company received recognition on the first-ever Cloud 100 list by Forbes, which served to award private companies leading the cloud technology revolution. The same year, industry research firm Aragon Research recognized Fuze as one of the more robust UCaaS platforms on the market with a focus on global voice and HD video conferencing capabilities.
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