Integrate SpliceCom Maximiser and Microsoft Dynamics Now
Connect your Microsoft Dynamics and SpliceCom Maximiser using Tenfold to automatically track and log every call instantly
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About SpliceCom Maximiser
The Splicecom maximiser is a fully modular business telephone system capable of expansion from two or three lines and extensions up to 5000 ports (ports are lines plus extensions). The Splicecom... Read more
About Microsoft Dynamics
Microsoft Dynamics Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy. It brings digital intelligence into each deal,... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Microsoft Dynamics, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Microsoft Dynamics
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Microsoft Dynamicsintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Splicecom Maximiser is an enhanced voice services provider from the stables of Splicecom Ltd. Founded in 2001, the channel focused voice solution provider is headquartered in Chorleywood, Hertfordshire. The company provides a white-label single platform voice offering that resellers can choose to re-brand and combine with their own offering. Their solutions function well on the cloud, on-premises, and in hybrid environments.
Southern Communications, a Britain-based telecommunications company, is a fully-accredited reseller of Splicecom telephone systems. They combine several functionalities into one business phone—the Splicecom Maximiser. These affordable business phones come with a range of features such as unified directories, personalized call recording, and message retrieval systems.
Splicecom’s range of unified communications devices includes touchscreen desktop phones, IP phone systems, and softphone apps for desktops, smartphones, and tablets. Its unified control system can be integrated with Outlook 365, Salesforce, and Dynamics. Splicecom’s voice platform provides advanced call routing, call reporting and management solutions for inbound call centers. Splicecom’s ISIP (ISDN to SIP Converters) helps save on call costs without having to change the existing infrastructure. Embedded applications are fitted into the DNA of the system to enhance the solutions and make them more user-friendly. Splicecom’s products and services are available under a lease rental scheme or flexible licence program. The company provides solutions tailored to address the needs of small businesses or large enterprises. Solutions can also be customized based on the industry.
Splicecom was recognized as the best Mid-Market Convergence Solution in 2015. It was also listed as NEC Top UNIVERGE 3C Partner for the year 2015. Splicecom made it to Megabuyte50 Listings in the 2015-16 season. Splicecom is also a two-time nominee at the prestigious Comms Business Awards.
About Microsoft Dynamics
Microsoft Dynamics or Dynamics 365 is a line of enterprise resource planning and CRM software applications delivered through a network of reselling partners that provide specialized services. It is a part of Microsoft Business Solutions so that it can be used in conjunction with other Microsoft programs and services like Office 365, Sharepoint, Outlook, Azure, and Yammer.
Originally developed by Great Plains Software, Microsoft Dynamics was founded in 1981 in Fargo, North Dakota. With businesses seeking out an innovative accounting software to help manage their accounting operations, Great Plains produced an accounting system that included modules for inventory sales order processing, purchasing, and the like. It partnered with Solomon, the second largest accounting software program, in 1999. Microsoft eventually acquired the software in 2000 to create Microsoft Dynamics.
Microsoft Dynamics offers a variety of products geared toward solving different CRM problems. It has specific applications for Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, and Marketing.
The Sales application has built-in digital intelligence and automated processes designed to increase the user’s revenue while also controlling acquisition costs. It features predictive analytics and automated lead scoring.
Another favorite product is the Customer Service application, which boasts of a unified platform that makes information available across all engagements so that agents can offer consistency and personalization to each client. It is best paired with Microsoft Dynamics for Marketing, which makes every marketing interaction intelligent so more personalized content and experiences can be delivered to prospects.
For remote enterprises, Microsoft Dynamics also provides an application for Field Service. It features optimized scheduling capabilities, inventory management, and mobile productivity. It also has a profitable predictive service equipped with built-in data collection, analysis, and alerts.
Microsoft Dynamics for Project Service Automation is ideal for project-based businesses. It can be easily linked to Microsoft Project, making scheduling and project planning hassle-free. It even has a customer billing feature that provides project managers one location where they can review, override, and approve all job costs. Microsoft Dynamics has received several accolades over the years, including recognitions in four major categories of the 2015 CRM Magazine Market Leader Awards: Best in Enterprise CRM Suite, Midmarket CRM Suite, Small Business CRM Suite, and Sales Form Automation.
It also won in the web support and customer case management categories of the 2016 CRM Magazine Service Leader Awards. Microsoft Dynamics won the CUSTOMER Magazine Product of the Year Award within the same year.
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