Integrate Saicom and Microsoft Dynamics Now

About Saicom

Saicom is a telecommunications provider based in Johannesburg, South Africa. The company specializes in cloud-based PBX networks, VoIP and cloud computing for small businesses and corporate clients. Saicom was established in the early 2000s and has since become one of the largest telephony brands in South Africa. They work with telecommunications carriers throughout the African continent. Kyle Woof serves as Saicom’s CEO. He joined the organization in 2012 as financial director. Leor Atie and Howard Sackstein are the company’s executive directors. Saicom owns and controls its own network and employs staff who have trained in India, Israel, France, and the United Kingdom. In 2016, Saicom partnered with VeloCloud Networks to deliver enhanced access to the cloud, enterprise applications, and private data centers.

Saicom delivers a wide range of call center solutions. The company’s cloud-based PBX system lets users store call data in the cloud and access information from a remote location. This platform also provides real-time data insights, letting users track calls and monitor agents and sales reps. These detailed reports and statistics facilitate call center management. Other features include call recording, CRM integration, professional auto attendants, and a call queuing system. Saicom’s VoIP platform proves just as useful for businesses who want to optimize call handling. Users can port their number to the company’s network and use it across South Africa. Saicom uses SIP trunking technology that works with a range of PBX systems. The organization also operates end-to-end network security.

Since its inception, Saicom has garnered multiple awards. The company was a category winner at the Vodacom Annual Incentive for Community Service Payphones in 2012. The initiative was set up to provide mobile communications to disadvantaged communities.

About Microsoft Dynamics

Microsoft Dynamics or Dynamics 365 is a line of enterprise resource planning and CRM software applications delivered through a network of reselling partners that provide specialized services. It is a part of Microsoft Business Solutions so that it can be used in conjunction with other Microsoft programs and services like Office 365, Sharepoint, Outlook, Azure, and Yammer.

Originally developed by Great Plains Software, Microsoft Dynamics was founded in 1981 in Fargo, North Dakota. With businesses seeking out an innovative accounting software to help manage their accounting operations, Great Plains produced an accounting system that included modules for inventory sales order processing, purchasing, and the like. It partnered with Solomon, the second largest accounting software program, in 1999. Microsoft eventually acquired the software in 2000 to create Microsoft Dynamics.

Microsoft Dynamics offers a variety of products geared toward solving different CRM problems. It has specific applications for Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, and Marketing.

The Sales application has built-in digital intelligence and automated processes designed to increase the user’s revenue while also controlling acquisition costs. It features predictive analytics and automated lead scoring.

Another favorite product is the Customer Service application, which boasts of a unified platform that makes information available across all engagements so that agents can offer consistency and personalization to each client. It is best paired with Microsoft Dynamics for Marketing, which makes every marketing interaction intelligent so more personalized content and experiences can be delivered to prospects.

For remote enterprises, Microsoft Dynamics also provides an application for Field Service. It features optimized scheduling capabilities, inventory management, and mobile productivity. It also has a profitable predictive service equipped with built-in data collection, analysis, and alerts.

Microsoft Dynamics for Project Service Automation is ideal for project-based businesses. It can be easily linked to Microsoft Project, making scheduling and project planning hassle-free. It even has a customer billing feature that provides project managers one location where they can review, override, and approve all job costs.
Microsoft Dynamics has received several accolades over the years, including recognitions in four major categories of the 2015 CRM Magazine Market Leader Awards: Best in Enterprise CRM Suite, Midmarket CRM Suite, Small Business CRM Suite, and Sales Form Automation.

It also won in the web support and customer case management categories of the 2016 CRM Magazine Service Leader Awards. Microsoft Dynamics won the CUSTOMER Magazine Product of the Year Award within the same year.