Connect your Microsoft Dynamics and NEC using Tenfold to automatically track and log every call instantly
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NEC offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably... Read more
About Microsoft Dynamics
Microsoft Dynamics Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy. It brings digital intelligence into each deal,... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Microsoft Dynamics, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Microsoft Dynamics
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Microsoft Dynamicsintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Nippon Electric Company (NEC) was founded in 1899 in Tokyo, in partnership with the U.S company Western Electric (currently, Alcatel-Lucent). The first Japanese company to partner with a U.S firm, NEC has a rich legacy of technological innovation in the telecommunications sector. Today, NEC is a leading global player in the IT and network technologies domain. Telecommunications is only a small component of business for the company that provides a host of products and services that range from IT outsourcing and big data solutions to developing systems to predict landslide risks.
NEC offers several IP PBX phone systems to address different needs. The IP-enabled SL1000 is an affordable, easy-to-use device phone that addresses the needs of small and emerging businesses. It combines the functionalities of IP phone, multiline telephones, and facsimiles. The device’s scalable architecture allows it to be extended to 128 trunk lines (230 ports). It’s power-efficient and has conference call, automated attendant, call forwarding, and door-phone connectivity features. The UNIVERGE SV9100 IP PBX/PABX is also targeted at the SMEs. The UNIVERGE SV9300 has advanced features which include a Comprehensive Contact Center suite and is scalable up to 2048 resource ports. It is compatible with a broad range of devices and software. The UNIVERGE SV9500 delivers all the same features with Premier IP unified communications and is expandable up to 192,000 (FCCS network). UNIVERGE 3C offers comprehensive unified communication solutions to address all the collaboration needs of a company. SP350 Softphone is an application that enables high-quality audio calls and video conferencing via desktops.
The company’s DT series offers a range of IP-enabled desktop phones with easy navigation, VoIP encryption, and Bluetooth support. NEC’s IP DECT series combines DECT technology with IP technology to save costs and improve efficiency and is suitable for large office campuses. In select markets, the company still sells its basic analog phones and DT series—entry-level digital phones with interactive interface.
NEC has several awards and recognitions to show for its roles as a leading innovator in telecommunications for over a century. Recently, it was included in the list of 2017 Global 100 Most Sustainable Corporations in the World. Forbes ranked the company at number 452 in its “Global 500 2016” list. Nippon has been a part of the ‘FTSE4Good Global Index’ for 13 consecutive years, and in 2014 it was named one of Top 100 Global Innovators by Thomson Reuters.
About Microsoft Dynamics
Microsoft Dynamics or Dynamics 365 is a line of enterprise resource planning and CRM software applications delivered through a network of reselling partners that provide specialized services. It is a part of Microsoft Business Solutions so that it can be used in conjunction with other Microsoft programs and services like Office 365, Sharepoint, Outlook, Azure, and Yammer.
Originally developed by Great Plains Software, Microsoft Dynamics was founded in 1981 in Fargo, North Dakota. With businesses seeking out an innovative accounting software to help manage their accounting operations, Great Plains produced an accounting system that included modules for inventory sales order processing, purchasing, and the like. It partnered with Solomon, the second largest accounting software program, in 1999. Microsoft eventually acquired the software in 2000 to create Microsoft Dynamics.
Microsoft Dynamics offers a variety of products geared toward solving different CRM problems. It has specific applications for Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, and Marketing.
The Sales application has built-in digital intelligence and automated processes designed to increase the user’s revenue while also controlling acquisition costs. It features predictive analytics and automated lead scoring.
Another favorite product is the Customer Service application, which boasts of a unified platform that makes information available across all engagements so that agents can offer consistency and personalization to each client. It is best paired with Microsoft Dynamics for Marketing, which makes every marketing interaction intelligent so more personalized content and experiences can be delivered to prospects.
For remote enterprises, Microsoft Dynamics also provides an application for Field Service. It features optimized scheduling capabilities, inventory management, and mobile productivity. It also has a profitable predictive service equipped with built-in data collection, analysis, and alerts.
Microsoft Dynamics for Project Service Automation is ideal for project-based businesses. It can be easily linked to Microsoft Project, making scheduling and project planning hassle-free. It even has a customer billing feature that provides project managers one location where they can review, override, and approve all job costs. Microsoft Dynamics has received several accolades over the years, including recognitions in four major categories of the 2015 CRM Magazine Market Leader Awards: Best in Enterprise CRM Suite, Midmarket CRM Suite, Small Business CRM Suite, and Sales Form Automation.
It also won in the web support and customer case management categories of the 2016 CRM Magazine Service Leader Awards. Microsoft Dynamics won the CUSTOMER Magazine Product of the Year Award within the same year.
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