Microsoft Dynamics + Avaya

Connect Your CRM & Phone in 5 Minutes. Better Calls. More Sales.

Microsoft Dynamics

About Microsoft Dynamics

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft Dynamics applications are delivered through a network of reselling partners who provide specialized services.

About Tenfold

Tenfold is a CTI solution which makes your CRM and Phone work as one. All calls made on your Phone will be automatically logged in Microsoft Dynamics. Setup takes just minutes with no server or desktop software to install.

Microsoft Dynamics Compatibility

We work with all versions

Avaya Compatibility

IP Office Series
IP Office series, such as IP Office 500  & IP Office 400.  You will need the “CTI Link Pro” license from Avaya.

Avaya Definity / Avaya Communication Manager
Release 7 or later Avaya Communication Manager: CM3 or later
A separate TSAPI or Avaya Enablement Server (AES) v3+ server is required

Avaya BCM Series
Firmware Versions: BCM 200 & 400: Release 4.0 BCM 50: Release 2 BCM 450: Release 1
Dedicated LAN CTE Dedicated LAN CTE license (One)

Avaya Aura Contact Center

All versions supported.

Avaya CS1000
– Is probably supported, some additional research on our end would be needed.  Check with us if interested.



  • Callinize is not your typical CTI solution. It boasts an innovative feature set your users will love.
  • All Calls are Logged 100% Automatically. No need to be logged into Microsoft Dynamics or even have your computer on.
  • Add Sales Gamification to Microsoft Dynamics.
  • Click to Dial works on any webpage. Microsoft Dynamics, your inbox, a spreadsheet, LinkedIn, etc.
  • Easy to use Inside Sales interface that doesn't require any training.
  • Often called a PowerDialer, Auto-Dialer, Progressive Dialer, or Predictive Dialer. We call it a Sales Dialer!
  • Call Centers use Call Popups that appear on every browser tab. This allows users to add notes to calls even when they're not logged into Microsoft Dynamics!
  • Contact name & account link to the Microsoft Dynamics records to quickly pull up all your Microsoft Dynamics data.
  • The caller's previous calls, notes, etc are pulled from Microsoft Dynamics and displayed in the call Popup
  • Call Notes entered in one tab are sync'd to others. Never hunt down the tab you left notes in again. We popup right in Microsoft Dynamics or any tab.
  • Call History for reviewing calls made
  • Call Metrics you can understand.
  • @mention syntax enables easy sharing of call notes.
  • Popups handle multiple calls (ie. Call Waiting), don't ever lose a call note
  • SmartRelate - Calls are related to Opportunities/Cases if dialed from one in Microsoft Dynamics
  • If multiple matches, popup displays radio buttons to choose.
  • Gamification awards top performers and makes it fun
  • Popup is minimizable to side of screen from Microsoft Dynamics or any tab