About Digium Switchvox
Founded in 1999, Digium Inc. has always been at the forefront of communications technology. They are the distinguished creators of Asterisk, one of the leading private branch exchange (PBX) applications. Asterisk powers Switchvox, Digium’s voice-over-internet protocol (VoIP) phone system for small and medium businesses. This award-winning telecom solution is a unified communications (UC) system which can function either as an on-premises solution or a cloud-based PBX solution.
Switchvox is feature-rich and prides itself on having enterprise functions on an accessible solution. As an award-winning IP PBX, Switchvox allows businesses to cut costs by making communication efficient with its hosted PBX and on-premises IP PBX end-to-end UC solution.
Switchvox comes with an array of useful features including click-to-dial; basic business phone functions like hold, transfer, conference, call parking, intercom/paging, switchboard, and dial box; chat, video chat, conference rooms, screen sharing, and multimedia chat. It also provides call management features such as call forwarding, call cascade, Acknowledge Call, Find Me Follow Me, incoming call options, interactive voice response (IVR), maintain caller ID, notifications, outgoing caller ID control, Personal Call Rules, Send to Voicemail, and Attach Status to Call Rules.
Switchvox also has solutions that include call center functionality which has features such as real-time reporting, wallboard, call queues, in queue call routing, in queue music and messaging, queue announcements, queue experience, queue log, queue reporting, queue status, ringing strategies, queue call control, and support for remote agents.
The Switchvox Softphone, another Switchvox offering, allows users to gain full control of contacts, connection status, and visual voicemail anywhere from their iPhone or Android phones. This function is accessible anywhere with an internet connection–over 3G, 4G, LTE, or WiFi.
All in all, Switchvox is a multi-awarded solution in both business and technology. Its channel program has been named as a CRN 5-Star Partner Program while Digium has won the 2016 Unified Communications Excellence Award for Switchvox as a result of its trailblazing role in the telecoms industry. Switchvox also earned the Internet Telephony Product of the Year Award for 2017.