Connect your Desk.comand 3com NBX using Tenfold to automatically track and log every
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About 3com NBX
The 3Com NBX 100 Phone System, the first commercially available IP PBX product, introduced the world to the value of networked telephony in 1998. The most popular IP-PBX system in the world, it delivers exceptional investment... Read more
Desk.com is a customer service management software for growing companies. With synchronized data and automated workflows, businesses can manage cases more effectively and focus on their growth.
multi-channel... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Desk.com,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Desk.com
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Desk.comintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
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About 3com NBX
3Com Corporation was a telephone communications company that specialized in computer network infrastructure products. Founded in 1979 and based in Santa Clara, California, the company focused on ethernet technology and computer networking. 3Com was founded by Bruce Borden, Howard Charney, Robert Metcalfe and Greg Shaw. Products developed by the company included IP voice systems, wireless access points and controllers, network interface controllers and switches, and intrusion prevention systems. The company acquired H3C Technologies in 2007 and sold products under the 3Com, H3C and TippingPoint names around the world. Today, 3Com doesn’t operate as an entity. In 2010, Hewlett-Packard acquired the company.
3Com manufactured a wide range of private branch exchange (PBX) systems for small and medium-sized businesses. The 3Com NBX 100 was one of the most popular. Devised in 1998, the phone system supported up to 200 devices and 100 PSTN lines and connected remote workers with other employees via the internet. Users could also integrate other applications, such as customer relationship management tools, which helped them engage with their customers more effectively. The 3Com NBX 3102B was designed to enhance the quality of voice conversations. Other products manufactured by the company include modular switches, fully managed fixed switches, unmanaged switches, and web managed switches. Another product is 3Com Audrey, which was initially released in 2000. This internet appliance played audio files and synchronized with other devices. The product was discontinued in 2001.
3Com had won a number of accolades before it became part of Hewlett-Packard. The company received the award for “Most Innovative IBM System” at the IBM PartnerWorld Beacon Awards in 2007. In 2003, 3Com’s embedded firewall was named the “Best New Security Solution” by SC Magazine. That same year, the company won three awards at the Asia Computer Weekly Readers`Choice Poll.
After being acquired by Salesforce in 2011, the customer support software platform Assistly was remarketed as Desk.com and reimagined as Salesforce’s small business partner. As SaaS customer software for small businesses, Desk.com functions as an out of the box service option for small businesses that need a wide variety of customer service options.
Desk.com provides customer support software that is simple to use and clearly created with the small business in mind. The software is cloud-based and mobile, allowing its users multi-channel access that can turn emails, calls, and chats into tickets for customer support. In addition, Desk.com software allows its users to help customers through social media by giving them access to social media applications all rerouted through their inboxes. In this way, users can access all customer responses (from all platforms) at the same time. The software also allows customers to access their own accounts and monitor their own status, removing a need for certain service calls.
Desk.com software also allows users to quickly and efficiently analyze data, including customer satisfaction and performance. Companies can clearly see how their agents are performing, and the software can highlight changes or areas of concern. The software also works to scale for growing companies. It can easily be connected to other Salesforce products and a host of partner apps, including cloud-based business communication apps and many call center apps.
A review of Desk.com in PC Magazine notes that the program is simple, easy to use, aesthetically pleasing, and reasonably priced. While the review does comment that it may be too simple for larger businesses, the magazine claims that it is perfect for customer support tickets. Finances Online calls it one of the leading help desk software apps, noting its one channel where teams can “collaborate to handle, prioritize, personalize, and manage responses with efficiency to satisfy customer concerns via email, phone, chat, and social media.” Known for its excellent customer service, Desk.com won the Stevie Award in 2014 for best customer service.
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