Connect your Desk.comand Siemens using Tenfold to automatically track and log every
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Unify, formerly Siemens Communications Systems, is one of the world’s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global... Read more
Desk.com is a customer service management software for growing companies. With synchronized data and automated workflows, businesses can manage cases more effectively and focus on their growth.
multi-channel... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Desk.com,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Desk.com
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Desk.comintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Founded in 1847 as a telegraph company, Siemens has gone through many transformations in communications. The German conglomerate, which has been public since 1897, established Siemens Communications Systems in 1978 to focus on information and communication technology (ICT). In late 1998, the communications division was refocused on developing Internet-based network technologies. To aid with the development, Siemens acquired American companies Castle Networks Inc and Argon Networks Inc. In 2006, Siemens Communications split into two divisions, one of which merged with Nokia. The other became Siemens Enterprise Communications and aimed to develop end-to-end communications solutions. Seven years later, Siemens Enterprise Communications was re-branded as Unify. In 2015, two years after the re-branding, Unify was purchased by Atos, an IT services company. Although Unify retains its Siemens heritage in its name and technology, the company is no longer affiliated with Siemens.
Unify is focused on unified collaboration and communication software. Circuit, an application released by Unify in 2014, enables business collaboration through a virtual conference room. As an application, Circuit can be installed on any device and works on laptops, tablets and mobile phones. The service also provides content storage with a contextual search. Circuit works in tandem with other Unify services such as OpenScape, an enterprise VoIP solution. OpenScape can support from 100 to 500,000 users with product derivations such as OpenScape UC, OpenScape Enterprise Express and OpenScape 4000. A selection of different desk phones and wireless phones are also sold under the OpenScape name. Unify also has services for contact centers, known as OpenScape Contact Center Agile and Enterprise. These services allow contact centers to route customer inquiries, manage calling records, adjust agent workflow and manage campaign strategies. For those that do not have a physical contact center, there is the OpenScape Cloud Contact Center, which integrates with multiple CRM options.
Although Unify has only been a separate company since 2013, it has already started to collect awards for leadership and excellence. In late 2013, Unify received the Frost and Sullivan Market Leadership Award, which is presented to the company that captures the largest market share within its industry. More recently, a Bulgarian Unify Shared Services Center won the Shared Service Center of the Year Award. To win the award, Unify defeated teams from powerhouses like Coca-Cola, Cargill, and AIG. Unify continues to expand its reach. In early 2017, the U.S. Department of Defense added Unify to its approved products.
After being acquired by Salesforce in 2011, the customer support software platform Assistly was remarketed as Desk.com and reimagined as Salesforce’s small business partner. As SaaS customer software for small businesses, Desk.com functions as an out of the box service option for small businesses that need a wide variety of customer service options.
Desk.com provides customer support software that is simple to use and clearly created with the small business in mind. The software is cloud-based and mobile, allowing its users multi-channel access that can turn emails, calls, and chats into tickets for customer support. In addition, Desk.com software allows its users to help customers through social media by giving them access to social media applications all rerouted through their inboxes. In this way, users can access all customer responses (from all platforms) at the same time. The software also allows customers to access their own accounts and monitor their own status, removing a need for certain service calls.
Desk.com software also allows users to quickly and efficiently analyze data, including customer satisfaction and performance. Companies can clearly see how their agents are performing, and the software can highlight changes or areas of concern. The software also works to scale for growing companies. It can easily be connected to other Salesforce products and a host of partner apps, including cloud-based business communication apps and many call center apps.
A review of Desk.com in PC Magazine notes that the program is simple, easy to use, aesthetically pleasing, and reasonably priced. While the review does comment that it may be too simple for larger businesses, the magazine claims that it is perfect for customer support tickets. Finances Online calls it one of the leading help desk software apps, noting its one channel where teams can “collaborate to handle, prioritize, personalize, and manage responses with efficiency to satisfy customer concerns via email, phone, chat, and social media.” Known for its excellent customer service, Desk.com won the Stevie Award in 2014 for best customer service.
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