Integrate Desk.com and Samsung OfficeServ / SCM Express / in 5 Minutes. Better Calls. More Sales.

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Desk.com

Desk.com is the all-in-one customer support app for fast-growing companies. Desk.com empowers fast-growing companies with out-of-the box functionality to manage all their service channels – email, mobile, chat, phone, self-support sites and social networks like Twitter and Facebook – in one place. Using its powerful features, customer support agents can increase productivity, become more efficient at day-to-day tasks and never let customer inquiries fall through the cracks.

No more data entry You’re not a robot so stop logging your calls like one! Tenfold puts an end to the chore. Each call made on your Phone will be logged into Desk.com automatically as a "Call". Each call record will include information such as the duration, who made the call, which leads/contacts are related, and any user entered call notes.
Make More Calls Our click to dial works on any webpage whether you’re on a detail or list view in Desk.com, your inbox, or in spreadsheet. If there’s a phone number, you can click it. While it’s ringing, productively review your history or if they're not already in the CRM add them with ease by creating a new lead/contact in Desk.com right from the popup!
Start recognizing your callers Start each call off with context. No more: “What’d you say your name is?”, “What company are you with?”, or “Where’d we leave off?”. The Tenfold popup will load relevant information from Desk.com such as who it is, your previous activities (calls, emails, notes, etc).
Better Follow Ups Always know the next step to close that deal by keeping yourself and colleagues in the loop. With our intelligent note box, you can make following up and collaborating incredibly easy. Typing something like "Follow up next week" will create a new "Task" in Desk.com. You can even @mention one of your users that were imported from Desk.com, and Tenfold will automatically create an event for you and anyone included in the note.
Call Analytics Tenfold automatically syncs your team's call activity into Desk.com, ensuring that data entry into your Desk.com is maximized across your team when it is time to generate high value reports; you have all of the pieces to the picture. All data is stored within Desk.com so that actionable insights can be gained.

More Features

  • Tenfold is not your typical CTI solution. It boasts an innovative feature set your users will love.
  • All Calls are Logged 100% Automatically. No need to be logged into Desk.com or even have your computer on.
  • Add Sales Gamification to Desk.com.
  • Click to Dial works on any webpage. Desk.com, your inbox, a spreadsheet, LinkedIn, etc.
  • Easy to use Inside Sales interface that doesn't require any training.
  • Often called a PowerDialer, Auto-Dialer, Progressive Dialer, or Predictive Dialer. We call it a Sales Dialer!
  • Call Centers use Call Popups that appear on every browser tab. This allows users to add notes to calls even when they're not logged into Desk.com!
  • Contact name & account link to the Desk.com records to quickly pull up all your Desk.com data.
  • The caller's previous calls, notes, etc are pulled from Desk.com and displayed in the call Popup
  • Call Notes entered in one tab are sync'd to others. Never hunt down the tab you left notes in again. We popup right in Desk.com or any tab.
  • Call History for reviewing calls made
  • Call Metrics you can understand.
  • @mention syntax enables easy sharing of call notes.
  • Popups handle multiple calls (ie. Call Waiting), don't ever lose a call note
  • SmartRelate - Calls are related to Opportunities/Cases if dialed from one in Desk.com
  • If multiple matches, popup displays radio buttons to choose.
  • Gamification awards top performers and makes it fun
  • Popup is minimizable to side of screen from Desk.com or any tab

Samsung OfficeServ / SCM Express / Compatibility

Works with Samsung OfficeServ PBX and SCME.

OfficeServ PBX Requirements

  • A  3rd Party OpenTsp license installed prior to being able to install Callinize.

SCME PBX Requirements

  • A CSTA Connection is required

Desk.com Compatibility

We work with all versions

Questions?

Call us We're here to help you. (415) 599-1170
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