Connect your Desk.com and RingCentral Office using Tenfold to automatically track and
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About RingCentral Office
RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. This all-inclusive solution enables companies of all sizes to optimize communications... Read more
Desk.com is a customer service management software for growing companies. With synchronized data and automated workflows, businesses can manage cases more effectively and focus on their growth.
multi-channel... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Desk.com,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Desk.com
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Desk.comintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About RingCentral Office
Headquartered in Belmont, California, RingCentral is a leading cloud unified communications and collaborations solutions provider. Founded in 2003 by Vlad Shmunis and Vlad Vendrow, the company went public in 2013 and is listed on the New York Stock Exchange under the ticker symbol RNG. In 2015, Ring Central acquired Glip, an instant messaging application for businesses which enabled RingCentral to add messaging functionality to its application.
RingCentral Office is a custom-built unified communications service that has been developed especially for Microsoft Products. Its cloud-based architecture makes it easily scalable and provides enhanced flexibility and mobility. The system uses one phone system to provide voice calls, video conferencing and online meeting services. It provides seamless connectivity with the RingCentral desktop app which enables companies to plug in IP desk phones and computers into their internet connection. The RingCentral mobile apps for Android and iOS enables people to stay connected using their smartphones.
RingCentral Office is custom-built for with Microsoft OS, and it allows for easy integration with other applications such as Oracle Sales, Salesforce, ServiceNow, Zendesk and even Dropbox. The team collaboration and conference+meeting features make it easier for team members to work together. RingCentral provides a range of call management services in addition to features such as auto-receptionist to help greet callers and direct their calls. The Cloud PBX also provides role-based access control and can generate call reports to help analyze historical data and identify trends. It also provides instant messenger application for businesses, business SMS and internet fax services. Companies can choose from three membership options: standard, premium, and enterprise. This makes it a powerful connectivity tool for small and medium businesses, even though it does not provide extensive call center functionalities. In just a little over a decade, RingCentral has worked with close to 350,000 clients.
RingCentral’s shelf of trophies boasts of the 2017 Unified Communications Excellence Award presented by TMC and Internet Telephony magazine in addition to its Frost & Sullivan’s 2016 Company of the Year Award. Forbes named it one of the 100 most trustworthy companies in America, and RingCentral has been a regular on Deloitte’s Technology Fast 500 list for three consecutive years, starting in 2013. At the 2016 Best in Biz Awards, RingCentral was a Gold winner in the Enterprise Service of the Year category. It also won the prestigious TMC Internet Telephony Product of the Year Award in 2016. The company’s executives, Kira Makagon, Executive Vice President of Innovation, Faiza Hughell, Vice President of SMB Sales, won awards at the Stevie Women in Business event.
After being acquired by Salesforce in 2011, the customer support software platform Assistly was remarketed as Desk.com and reimagined as Salesforce’s small business partner. As SaaS customer software for small businesses, Desk.com functions as an out of the box service option for small businesses that need a wide variety of customer service options.
Desk.com provides customer support software that is simple to use and clearly created with the small business in mind. The software is cloud-based and mobile, allowing its users multi-channel access that can turn emails, calls, and chats into tickets for customer support. In addition, Desk.com software allows its users to help customers through social media by giving them access to social media applications all rerouted through their inboxes. In this way, users can access all customer responses (from all platforms) at the same time. The software also allows customers to access their own accounts and monitor their own status, removing a need for certain service calls.
Desk.com software also allows users to quickly and efficiently analyze data, including customer satisfaction and performance. Companies can clearly see how their agents are performing, and the software can highlight changes or areas of concern. The software also works to scale for growing companies. It can easily be connected to other Salesforce products and a host of partner apps, including cloud-based business communication apps and many call center apps.
A review of Desk.com in PC Magazine notes that the program is simple, easy to use, aesthetically pleasing, and reasonably priced. While the review does comment that it may be too simple for larger businesses, the magazine claims that it is perfect for customer support tickets. Finances Online calls it one of the leading help desk software apps, noting its one channel where teams can “collaborate to handle, prioritize, personalize, and manage responses with efficiency to satisfy customer concerns via email, phone, chat, and social media.” Known for its excellent customer service, Desk.com won the Stevie Award in 2014 for best customer service.
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