Connect your Desk.com and Nortel using Tenfold to automatically track and
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Nortel Networks Corporation, formerly known as Northern Telecom Limited, Northern Electric and sometimes known simply as Nortel, was a multinational telecommunications and data networking equipment manufacturer headquartered... Read more
Desk.com is a customer service management software for growing companies. With synchronized data and automated workflows, businesses can manage cases more effectively and focus on their growth.
multi-channel... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Desk.com,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Desk.com
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Desk.comintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Nortel Networks Corp., which was previously known as Northern Telecom Limited or Northern Electric, was a telecommunications and data networking manufacturer founded in Montreal, Quebec in 1895. Nortel, at its most successful, accounted for over a third of the total value of all companies listed on the Toronto Stock Exchange (TSX). The company employed more than 94,500 people around the world at that time and was headquartered in Mississauga, Ontario. Nortel filed bankruptcy in 2009, in the largest bankruptcy case in Canadian history, announcing it would sell of off assets and end its operations. This left shareholders, pensioners, and former employees with huge losses. During the period since the bankruptcy, the company’s executives continued to draw bonuses, angering creditors in Canada, the UK, and the US and leading to a protracted legal battle over the remnants of the business assets. In October, 2016, a settlement was reached to distribute $7.3 billion in assets to claimants, who expected to receive about 57 cents on the dollar for their claims.
Nortel was a leader in the telecommunications world, from the early years when it built a portable communicator for military field service during World War I, and creating a dial-up PBX system, to developing communications/satellite systems during the 1960’s, which was used by Hughes Aircraft Company, and launching the “Princess” phone with the handset dial that was the state-of-the-art in most 1970’s homes. The company was at the forefront of the fiber-optic technology switch that is currently under way due to its cost-effectiveness and reliability. The company also was the one that developed a billing system that allowed speech recognition technology to automate collect calls, and those billed to a third party or calling card. Nortel played a large role in moving the communications world forward into the networked world we have today.
After being acquired by Salesforce in 2011, the customer support software platform Assistly was remarketed as Desk.com and reimagined as Salesforce’s small business partner. As SaaS customer software for small businesses, Desk.com functions as an out of the box service option for small businesses that need a wide variety of customer service options.
Desk.com provides customer support software that is simple to use and clearly created with the small business in mind. The software is cloud-based and mobile, allowing its users multi-channel access that can turn emails, calls, and chats into tickets for customer support. In addition, Desk.com software allows its users to help customers through social media by giving them access to social media applications all rerouted through their inboxes. In this way, users can access all customer responses (from all platforms) at the same time. The software also allows customers to access their own accounts and monitor their own status, removing a need for certain service calls.
Desk.com software also allows users to quickly and efficiently analyze data, including customer satisfaction and performance. Companies can clearly see how their agents are performing, and the software can highlight changes or areas of concern. The software also works to scale for growing companies. It can easily be connected to other Salesforce products and a host of partner apps, including cloud-based business communication apps and many call center apps.
A review of Desk.com in PC Magazine notes that the program is simple, easy to use, aesthetically pleasing, and reasonably priced. While the review does comment that it may be too simple for larger businesses, the magazine claims that it is perfect for customer support tickets. Finances Online calls it one of the leading help desk software apps, noting its one channel where teams can “collaborate to handle, prioritize, personalize, and manage responses with efficiency to satisfy customer concerns via email, phone, chat, and social media.” Known for its excellent customer service, Desk.com won the Stevie Award in 2014 for best customer service.
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