Connect your Desk.com and NEC using Tenfold to automatically track and
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NEC offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably... Read more
Desk.com is a customer service management software for growing companies. With synchronized data and automated workflows, businesses can manage cases more effectively and focus on their growth.
multi-channel... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Desk.com,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Desk.com
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Desk.comintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Nippon Electric Company (NEC) was founded in 1899 in Tokyo, in partnership with the U.S company Western Electric (currently, Alcatel-Lucent). The first Japanese company to partner with a U.S firm, NEC has a rich legacy of technological innovation in the telecommunications sector. Today, NEC is a leading global player in the IT and network technologies domain. Telecommunications is only a small component of business for the company that provides a host of products and services that range from IT outsourcing and big data solutions to developing systems to predict landslide risks.
NEC offers several IP PBX phone systems to address different needs. The IP-enabled SL1000 is an affordable, easy-to-use device phone that addresses the needs of small and emerging businesses. It combines the functionalities of IP phone, multiline telephones, and facsimiles. The device’s scalable architecture allows it to be extended to 128 trunk lines (230 ports). It’s power-efficient and has conference call, automated attendant, call forwarding, and door-phone connectivity features. The UNIVERGE SV9100 IP PBX/PABX is also targeted at the SMEs. The UNIVERGE SV9300 has advanced features which include a Comprehensive Contact Center suite and is scalable up to 2048 resource ports. It is compatible with a broad range of devices and software. The UNIVERGE SV9500 delivers all the same features with Premier IP unified communications and is expandable up to 192,000 (FCCS network). UNIVERGE 3C offers comprehensive unified communication solutions to address all the collaboration needs of a company. SP350 Softphone is an application that enables high-quality audio calls and video conferencing via desktops.
The company’s DT series offers a range of IP-enabled desktop phones with easy navigation, VoIP encryption, and Bluetooth support. NEC’s IP DECT series combines DECT technology with IP technology to save costs and improve efficiency and is suitable for large office campuses. In select markets, the company still sells its basic analog phones and DT series—entry-level digital phones with interactive interface.
NEC has several awards and recognitions to show for its roles as a leading innovator in telecommunications for over a century. Recently, it was included in the list of 2017 Global 100 Most Sustainable Corporations in the World. Forbes ranked the company at number 452 in its “Global 500 2016” list. Nippon has been a part of the ‘FTSE4Good Global Index’ for 13 consecutive years, and in 2014 it was named one of Top 100 Global Innovators by Thomson Reuters.
After being acquired by Salesforce in 2011, the customer support software platform Assistly was remarketed as Desk.com and reimagined as Salesforce’s small business partner. As SaaS customer software for small businesses, Desk.com functions as an out of the box service option for small businesses that need a wide variety of customer service options.
Desk.com provides customer support software that is simple to use and clearly created with the small business in mind. The software is cloud-based and mobile, allowing its users multi-channel access that can turn emails, calls, and chats into tickets for customer support. In addition, Desk.com software allows its users to help customers through social media by giving them access to social media applications all rerouted through their inboxes. In this way, users can access all customer responses (from all platforms) at the same time. The software also allows customers to access their own accounts and monitor their own status, removing a need for certain service calls.
Desk.com software also allows users to quickly and efficiently analyze data, including customer satisfaction and performance. Companies can clearly see how their agents are performing, and the software can highlight changes or areas of concern. The software also works to scale for growing companies. It can easily be connected to other Salesforce products and a host of partner apps, including cloud-based business communication apps and many call center apps.
A review of Desk.com in PC Magazine notes that the program is simple, easy to use, aesthetically pleasing, and reasonably priced. While the review does comment that it may be too simple for larger businesses, the magazine claims that it is perfect for customer support tickets. Finances Online calls it one of the leading help desk software apps, noting its one channel where teams can “collaborate to handle, prioritize, personalize, and manage responses with efficiency to satisfy customer concerns via email, phone, chat, and social media.” Known for its excellent customer service, Desk.com won the Stevie Award in 2014 for best customer service.
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