Connect your Desk.com and LG using Tenfold to automatically track and
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LG PBX creates innovative business communications product is designed for small office/small business customers and powers pure IP communications. Their SBG-1000 virtual PBX system includes features such as auto attendant... Read more
Desk.com is a customer service management software for growing companies. With synchronized data and automated workflows, businesses can manage cases more effectively and focus on their growth.
multi-channel... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Desk.com,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Desk.com
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Desk.comintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Korean-based multinational LG Electronics has more than fifty years of producing a diverse array of electronics for international markets. While the company has produced multi-media and home appliances for half a century, it first entered into the cellular phone market in 2002 with the LG B1200. Since the release of smartphones worldwide, LG has consistently produced popular Android phones that compete in the international market with other top phones with the same operating system.
Released in October 2016, the new attributes of the LG V20 are ultimately focused on creating better video and audio technology. The LG V20 emphasizes a smoother, less shaky video experience by using frame analysis and rendering to smooth the image. The camera also has an internal quick video edit and live video for different kinds of in-camera video presentation. With audio, the LG V20 has three mics to create a cleaner audio with fewer gaps and glitches. The LG V20 also offers a more dynamic dual camera with a 120-degree wide-angle lens.
The LG G6, announced in February 2017, is the newest model in the LG G series and looks to compete with the Samsung Galaxy 8. The G6 sports a simple style with a larger display and high-performance processor. Also, the phone boasts dual 13 MP cameras with a standard 71mm lens and a 125mm wide-angle lens for more sophisticated photos is a variety of lighting situations.
LG phones have won many 2017 awards for innovation and design. The LG V20 won multiple innovation awards, including a 2017 CES award and a 2017 Red Dot “best of the best” award. Alternately, the LG G6 won multiple awards at the Mobile World Congress in 2017, including top tech and “best in show.” In its review of the LG G6, Cnet.com calls the phone beautiful and technically competent, noting that “the polished G6 has a streamlined aesthetic and a smooth unibody design” and smaller, faster and quicker processor.”
After being acquired by Salesforce in 2011, the customer support software platform Assistly was remarketed as Desk.com and reimagined as Salesforce’s small business partner. As SaaS customer software for small businesses, Desk.com functions as an out of the box service option for small businesses that need a wide variety of customer service options.
Desk.com provides customer support software that is simple to use and clearly created with the small business in mind. The software is cloud-based and mobile, allowing its users multi-channel access that can turn emails, calls, and chats into tickets for customer support. In addition, Desk.com software allows its users to help customers through social media by giving them access to social media applications all rerouted through their inboxes. In this way, users can access all customer responses (from all platforms) at the same time. The software also allows customers to access their own accounts and monitor their own status, removing a need for certain service calls.
Desk.com software also allows users to quickly and efficiently analyze data, including customer satisfaction and performance. Companies can clearly see how their agents are performing, and the software can highlight changes or areas of concern. The software also works to scale for growing companies. It can easily be connected to other Salesforce products and a host of partner apps, including cloud-based business communication apps and many call center apps.
A review of Desk.com in PC Magazine notes that the program is simple, easy to use, aesthetically pleasing, and reasonably priced. While the review does comment that it may be too simple for larger businesses, the magazine claims that it is perfect for customer support tickets. Finances Online calls it one of the leading help desk software apps, noting its one channel where teams can “collaborate to handle, prioritize, personalize, and manage responses with efficiency to satisfy customer concerns via email, phone, chat, and social media.” Known for its excellent customer service, Desk.com won the Stevie Award in 2014 for best customer service.
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