Enabling The Customer Engagement Hub Through Nextgen CTI

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About Mitel

Mitel Networks is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses...

About Bullhorn

Bullhorn CRM helps you deliver incredible customer experiences through its relationship management platform built for the way businesses work now. automatic data capture relationship insights pipeline...

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Bullhorn, allowing them to work together, and streamline the customer experience.

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Bullhorn

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Bullhornintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

Actions from your calls to Bullhorn

Create Tasks in Bullhorn from Mitel

Create Contacts in Bullhorn from Mitel

Create Leads in Bullhorn from Mitel

Create Accounts in Bullhorn from Mitel

Create Call in Bullhorn from Mitel

Create Activity in Bullhorn from Mitel

Click to Dial in Bullhorn from Mitel

Call Recording in Bullhorn from Mitel

Local Presence in Bullhorn from Mitel

Call Analytics & Call Tracking in Bullhorn from Mitel

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About Mitel

Sir Terence Headley Matthews, a Welsh-Canadian billionaire, founded Mitel Networks Corporation in 1973. The company, headquartered in Kanata, Ontario, initially produced TDM PBX systems. Now, the company has transitioned into providing VoIP products and cloud-based unified communication services and collaboration software. In December 2016, it was acquired by the Siris Capital Group owned Xura (currently known as Mavenir Systems) in a $385 million deal.

Mitel communications solutions provide a hosted phone system and cloud contact center to help companies cut down on their communications costs. It also the products and services to cater to small and medium-sized companies, as well as large companies with more than 25000 employees. Mitel provides specialized products for outbound and inbound call centers with intuitive features such as automated dialing. The company has three different offerings for call centers based on their size: MiContact Center Office for offices with up to 100 employees; MiContact Center Business for companies with around 1000 employees; and MiContact Center Enterprise for bigger companies. These options come with added services such as call recording and quality management, campaign manager, and contact center for Lync. Mitel’s digital phones provide enterprise-grade call performance, and their DECT solutions are geared to provide better mobility. The on-premise wireless solutions provide an alternative to cell phones for companies with large campuses while softphones provide desktop access to those who work remotely.

Mitel’s Open Solutions Portfolio includes desktop and conference phones that allow customers to use any third party platform. MiCloud Contact Center enables companies to host their call center platform on the cloud which makes it scalable and easy to access. MiCollab – Mitel’s collaboration software offers voice and video call connectivity on and off the premises. Mitel also has an integrated Unified Communications and Collaboration system that also allows companies to leverage Mitel’s cloud capabilities and use Mitel’s data centers, saving on the hardware installation costs.

A recognized global leader in unified communications services, Mitel was named the number 1 Mobile Tech Company in Canada by Branham in its list of top mobile tech companies. Mitel received the 2016 Excellence Award instituted by the Internet Telephony Magazine. Mitel also won the 2016 Communications Solutions Products of the Year Award presented by TMC. MiTeam won the 2016 TMC Labs Innovation Award for providing an effective social collaboration tool for mobile-first workplaces. Last year, the company also won the prestigious Cloud Services Innovation and Leadership Award presented by Frost and Sullivan.

About Bullhorn

Bullhorn is a cloud-based CRM software that allows businesses to standardize and customize recruiting and staffing systems. Originally founded as an online marketplace for creative workers such as designers and artists, Bullhorn’s software was built to map a staffing agency’s workflow, and its software systems are designed intuitively are recruiters’ needs. More specifically, Bullhorn has a series of distinct cloud-based CRM programs for recruiting, sales, and operations. Bullhorn’s combination of automation, data analysis, and instructive visuals provide active scaffolding for expert-level recruiters.

Bullhorn Recruitment CRM imagines itself not only as recruitment software but also as a recruitment management program, in which all of the differing elements of recruitment can simultaneously be accessed and processed together. With the CRM, Bullhorn allows companies to view resumes, keep records via easy to organize tabs, and collaborate with other staff efficiently and easily. In addition, the CRM tracks all of the communications between the company and the candidate so that the records are easily available. Bullhorn Recruitment is the first staffing-specific CRM to be integrated with LinkedIn, allowing its users to see files, records, and contacts. This integration provides up-to-date and accurate prospective and current client information. Moreover, Recruitment is available through any desktop, device, or tablet, so that professionals can open, view, and edit records anywhere, at any time.

In sales, Bullhorn’s Sales CRM gives companies the ability to keep track of and manage their teams’ engagements with clients. Bullhorn’s Sales CRM allows companies to analyze new, potential opportunities visually, with real-time data analysis. In addition, the software records and provides insight into account interactions, so that a business can monitor account progression, note discrepancies, and suggest improvements. Bullhorn’s Pulse Customer Analytics provides a visual image of company-client relationships. Pulse syncs email and phone conversations to record client interactions and then translates those interactions into meaningfully analyzed data. Furthermore, Pulse can examine the data and highlight aspects that need immediate attention. Like the rest of Bullhorn’s programs, Pulse is accessible on a myriad of devices and available to multiple devices simultaneously.

Bullhorn is endorsed by several key software reviews. Finances Online gives Bullhorn CRM a 100% satisfaction rate and places it in the top 100 CRM software products. PC Magazine calls Bullhorn the “best applicant tracking software solution on the market,” noting its easy integration with Gmail and Outlook, its unlimited customizations, and key features which make data input fast and easy.