About Avaya Communication Manager
In 2000, Avaya separated from Lucent Technologies (previously part of AT&T) in order to improve operations and to accelerate innovation in the unified communications space. Avaya focused on integrating communications with operations and business strategy for its customers. In October 2007, Avaya was acquired by Silver Lake and TPG Capital, becoming a privately-held company, which allowed it to become even more responsive and agile with its single business focus. Avaya has a global presence in 42 countries around the world and maintains 28 customer support centers too.
Communication Manager provides remote access for mobile, video, web and conferencing platforms, including auto attendant, messaging, contact center and E911. Common capabilities shorten the learning curve for speed of implementation. Cybersecurity includes video surveillance, unified access, and network virtualization. Server isolation and configurable redundancy reduce the chances of malicious attacks. Pay-as-you-go cloud solutions provide scaling. It adapts to SIP, H.323, digital, and analog architecture. Customer lifetime value increases with a customized portfolio of applications, and scalability to 36,000 users by using common servers. There are over 700 application features available.
Avaya has consistently received recognition around the world. In 2017, Avaya received the Unified Communications Product of the Year Award and was named a finalist for the Edison Awards for creativity and innovation. In 2016 Avaya received the NorthFace ScoreBoard Award for the third consecutive year and CUSTOMER Magazine’s Contact Center Technology Award for customer service excellence. Avaya was a finalist in the Fierce Innovation Awards for Privacy and Cybersecurity Solutions. Avaya won Best Business Communication Technology Company, Recognized Leaders in Customer Engagement Solutions, and Best for Customer & Network Security Implementation. For the sixteenth year in a row, Gartner ranked Avaya as a leader for midsize companies for Contact Center Infrastructure and received a 5-star rating for the seventh year from CRN’s Partner Program Guide.