AltiGen Communications is a San Jose-based telecommunications company that was founded in 1994. The organization is a Microsoft Cloud Solutions provider that develops cloud-based PBX systems for small and medium-sized businesses. Users can store data locally, in the cloud or a hybrid environment. Other services include hosted services for Skype for Business and SIP trunking. Jeremiah Fleming is AltiGen’s chief executive officer. He has been with the company since 2007 and has worked in the software and communications industries for more than 25 years. Philip M. McDermott is the company’s financial officer. He previously held a position at 3Com, where he worked as director of finance. AltiGen has a global network of certified partners.
AltiGen offers a wide range of telephony solutions. This includes a hosted service for Skype for Business. Companies that use this service benefit from Microsoft Office 365 integration, peer-to-peer voice and video, instant messaging and web conferencing. AltiGen produces multiple applications for Skype for Business, including data analytic and auto attendant tools. These let users optimize call handling and drive business growth through improved communications. Enterprise Cloud PBX, a PBX system developed by AltiGen, provides users with a cloud-based communications suite. This solution helps businesses like call centers automate call management processes, manage customer relationships, monitor staff and increase sales. Enterprise Cloud PBX features include PSTN calling, web conferencing and instant messaging and presence.
Since AltiGen was formed, the company has won a string of awards. These include the CommWeb Tester’s Choice Award, Best of Show at Internet Telephony Expo, “Product of the Year” from Customer Inter@ction Solutions magazine, “Product of the Year” from Internet Telephony magazine and Best of Show at the CT Expo. In 2006, AltiGen was voted “Best Call Center Platform Provider” by the e-Commerce Association of China.