Avaya, a telecommunications company, was spun off from Lucent Technologies in 2000. The company can trace its roots to AT&T, but it has now become a communications powerhouse in its own right. The Santa Clara-based Avaya started business as a...
Tenfold automatically captures every interaction and natively integrates with all communication platforms including
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and integration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
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Avaya, a telecommunications company, was spun off from Lucent Technologies in 2000. The company can trace its roots to AT&T, but it has now become a communications powerhouse in its own right. The Santa Clara-based Avaya started business as a public company but was returned to private status in 2007 after being purchased by two private equity firms. It returned to public status in 2011 in a successful attempt to raise money to buy Sipera Systems. Over its history, Avaya has purchased many companies to expand its product offerings, including Ubiquity Software Corporation and Traverse Networks. A $900 million deal in December 2009 gave them control of Nortel Enterprise’s assets, including patents. Led by CEO Kevin Kennedy since 2009, the company continues to build up the infrastructure to deploy all-inclusive communications solutions.
Avaya’s many services and products revolve around communications, customer experience, networking and the cloud. Avaya provides the hardware, including conference, desktop, and wireless phones, for communication systems and networks. Once the system is set up, the company offers management services to keep the system working at an optimal level. Contact Center and Data Networking Managed Services are just a few examples. Many of these products and services are bundled together as “Vertical Solutions” for customers in banking, healthcare, insurance, hospitality and higher education. Companies can even select Avaya solutions based on the number of employees.
Ranked among the global top 100 software companies by PricewaterhouseCoopers in 2016, Avaya has been the recipient of many industry awards. Customer service awards won by Avaya in 2016 include the Northface Scoreboard Award from Omega Management group and the Contact Center Technology Award, presented by Customer Magazine. Avaya Breeze, a platform for online collaboration, was recognized as Communications Product of the Year by TMC. Avaya is also regularly recognized for innovation. Previous innovation awards include TechTarget’s Innovation Network Award in 2015. Avaya was also named as a finalist in the Fierce Innovation Awards: Healthcare Edition in 2016.