3 Ways a Click to Call Service Helps Your Business Win
As your business gets a good rhythm in lead generation, the need for reps to be savvy in lead management intensifies. Efficiency is the name of the game–leads need to be contacted swiftly and with precision. Everyone in sales knows it. You snooze, you lose. Enter the click to call service or simply click-to-dial. This … Continued Read This article
How A Predictive Dialer System Boosts Contact Center Performance
Cumbersome software do not have a place in contact centers. The processes are fast-paced enough–and if a piece of tech leaves agents tinkering instead of calling, then it’s not doing its job. If a piece of software fails to show its value, it will get thrown out. If there’s a piece of tech that does … Continued Read This article
What is a Hosted Dialer?
“Hosted dialers” is a shortened term for “cloud hosted auto-dialers”. Compared to on-premise auto-dialers, the maintenance and upkeep of a dedicated hosted dialer is provided by the service’s vendor and the business only needs to have an Internet gateway to use their service. Advantages and disadvantages of a hosted dialer: The Cloud Effect Auto-dialers are … Continued Read This article
What is a Predictive Dialer?
Predictive auto-dialers are a type of auto-dialer that uses predictive statistical analysis to determine if a call should be placed to leads. Compared to “regular” auto-dialers that dials numbers only when an agent is free, predictive dialers dial a number before a sales agent is free to take the call. The evolution of predictive dialing … Continued Read This article
What is an Auto-Dialer?
Auto-dialers are electronic devices—most commonly computer-based or software-based—that automatically get numbers from a list and dial them. Depending on the company using them, upon the call being answered, auto-dialers can either connect the person on the other line to an interactive voice response (IVR) system or to a live person. Advantages of Using An Auto-Dialer … Continued Read This article
Sales Managers, How Important are Auto Dialers?
Unless you’ve been living under a rock for the past couple of decades, I’m sure you’d agree with me if I said that major changes in the sales industry has rendered it almost unrecognizable from what it was twenty years ago. The old-school concept of outside sales (typified by the image of the salesman doing … Continued Read This article
Power Dialer vs Predictive Dialer: What to Use When
Predictive or Power Dialers? A couple decades ago, anybody who had a career in sales had to dial a long list of prospects on their landphones. At the end of the day, the office was filled with sore fingers, painful lobes, and a lot of wasted time. To say that the process of calling prospects … Continued Read This article
Click to Dial and Save Time and Money
If you are considering upgrading your CRM or telephone capabilities, click-to-dial is an extremely important part of modern business productivity technologies. Click-to-dial interfaces your communications technology with your browser technology, giving your employees the tools to call numbers immediately, rather than writing down, copy pasting or otherwise saving the number for later use. This technology speeds up … Continued Read This article