Customer Service

More Call Centers are Using Social Media for Customer Service – And It’s Working

More Call Centers are Using Social Media for Customer Service – And It’s Working

*This post was guest-authored by Ryan Gould from Elevation Marketing* Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are responding positively. Studies show that that one out of every three customers prefers … Continued

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How to Manage Your Customer Service to Provide Outstanding Experience to Your Customers

How to Manage Your Customer Service to Provide Outstanding Experience to Your Customers

In today’s virtual world, call centers are the front door to many businesses. Customers may never have the opportunity to deal with organizations face-to face. If companies want to keep loyal customers – and gain new ones – it’s essential that their call centers deliver outstanding customer service with every single customer interaction. How should … Continued

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How to Create Top Notch Customer Service and Technical Support Teams

How to Create Top Notch Customer Service and Technical Support Teams

In today’s competitive markets, enterprises of all sizes are making great customer service and technical support a top priority to set them apart from the crowd. Recent research has shown that U.S. businesses lose $62 billion each year because of poor customer service. As customer service becomes more sophisticated, customers are consistently switching business providers … Continued

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How to Prepare Your Strategy For an Effective Customer Service Experience?

How to Prepare Your Strategy For an Effective Customer Service Experience?

With so much product parity today, the service level of an organization can prove to be a crucial competitive advantage. Customers will migrate to where they receive better service—or where they perceive to get a better value experience. People patronize large, no-frill discounters but will do so knowing that the reduced service level they receive translates … Continued

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Connecting Call Agents to Data Analytics: Using Netsuite CTI integration to optimize customer service

Connecting Call Agents to Data Analytics: Using Netsuite CTI integration to optimize customer service

Unified communications systems have eclipsed traditional telephone lines for twenty-first-century call centers, sales floors, and IT service teams. With unified communications, businesses are able to integrate their phone system with data analytics, client databases, and other aspects of the sales or service funnel. Unified communications systems give call agents greater flexibility and a more successful … Continued

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