The Benefits of CTI for Cisco Users
Are you in a high call volume environment? You’re probably familiar with how important it is to save time on each call while also ensuring the quality standards are met. For call centers, sales floors, and other client-facing teams engaged in huge amounts of voice-based activities, there is a constant need to improve efficiency and … Continued Read This article
Key Features to Look for in a Salesforce Cisco Integration
Investing in a robust CRM like Salesforce is one of the best decisions a business can make. These days where customer experience drives business success, leverage technology like Salesforce indicates a commitment to delivering great service and contributing meaningfully to the success of your customers. Salesforce has allowed companies to build tech stacks that truly … Continued Read This article
How Click-to-Dial Helps Microsoft Dynamics CRM Users Achieve Sales and Service Success
Millions of users rely on Microsoft Dynamics CRM as the central hub for all their customer data. Client-facing teams use it to aggregate and analyze data on prospects to inform and support the execution of their sales and service strategies. Dynamics is one of the leading CRMs in the market—because of this, third-party enhancements and programs are … Continued Read This article
How Relevant CTI Can Be
CTI stands for Computer Telephony Integration and it refers to any type of technology that allows computer and phone central functionalities to be interconnected resulting in an added value service portfolio In the beginning of the telephony era, you were not given the chance of dialing; you would simply “signal” a call center and a … Continued Read This article
Salesforce Dialer, Call Logging, and Other CTI Tools Sales Teams Need
Sales teams have radically changed since the dawn of the twenty-first century and the rise of web 2.0. In today’s sales economy, businesses are using social media to engage in online selling, make connections with new clients, and better understand their customer base. Similarly, sales teams are using data analysis to expand their sales opportunities … Continued Read This article
The Time Saving Capabilities of Lead Distribution Software
Well managed leads are the best starting point towards your business’s growth; and even minor slips in their handling can easily spell the difference between losing and gaining a new customer. Since its introduction to the sales pipeline, the automated distribution process has completely revolutionized the way leads are coursed from marketing departments to sales … Continued Read This article
Six Reasons Why You Should Integrate Cisco CTI with CRM
Cisco’s Computer Telephony Integration (CTI) is a powerful connectivity tool for companies. With intuitive features such as an automatic call distributor and a call manager, it helps reduce overhead costs and improve contact center efficiency. To harness the full potential of this technology, companies can connect Cisco CTI with their CRMs and give customer support executives … Continued Read This article
What are CTI Standards?
Computer telephone integration (CTI) is technology that lets computer systems interact with telephones. These applications are often used in call centers, and allow companies to log, track and record calls for quality assurance and marketing purposes. Most CTI vendors use one of several technical standards, and private branch exchanges (PBX) as well as integrated services … Continued Read This article
What is a Progressive Dialer and How Does it Help Your Sales Team?
With business growth comes great things- larger market share, increased revenue, and happy shareholders. However, sustaining profit growth is never easy. Sales organizations must quickly and seamlessly change sales strategies and tactics to grow sales. In order to survive, they need to pay close attention to recent trends and be up-to-date with the latest technologies … Continued Read This article
Future Scope of Computer Telephone Integration
The future of CTI is bright. CTI integration has gone far from the simple population technology of more than a decade ago. Today, it looks forward to cloud-centric services, improved security and user experience, among other future developments. Read This article
What is a CTI port and How its Different from CTI Route Point?
Technology has advanced almost miraculously over the last several decades; unbelievably, there are now thin and flat televisions that hang on living room walls like pictures and smartphones that put major computing power in the pockets of over 90 percent of America’s citizens. The rapid pace of technology has led to many improvements in both … Continued Read This article
Top 10 Applications of Computer Telephony Integration
Our top ten CTI applications give you a glimpse of why CTI integration might be the best thing that you can do for your business. Read This article