Category

CTI

Salesforce Dialer, Call Logging, and Other CTI Tools Sales Teams Need

Salesforce Dialer, Call Logging, and Other CTI Tools Sales Teams Need

Sales teams have radically changed since the dawn of the twenty-first century and the rise of web 2.0. In today's sales economy,...

By Patrick Hogan

The Time Saving Capabilities of Lead Distribution Software

The Time Saving Capabilities of Lead Distribution Software

Well managed leads are the best starting point towards your business’s growth; and even minor slips in their handling can easily spell...

By Matt Goldman

Six Reasons Why You Should Integrate Cisco CTI with CRM

Six Reasons Why You Should Integrate Cisco CTI with CRM

Cisco's Computer Telephony Integration (CTI) is a powerful connectivity tool for companies. With intuitive features such as an automatic call distributor and...

By Matt Goldman

What are CTI Standards?

What are CTI Standards?

Computer telephone integration (CTI) is technology that lets computer systems interact with telephones. These applications are often used in call centers, and...

By Matt Goldman

What is a Progressive Dialer and How Does it Help Your Sales Team?

What is a Progressive Dialer and How Does it Help Your Sales Team?

With business growth comes great things- larger market share, increased revenue, and happy shareholders. However, sustaining profit growth is never easy. Sales...

By Matt Goldman

Future Scope of Computer Telephone Integration

Future Scope of Computer Telephone Integration

For all intents and purposes, it does seem like the future of CTI is today. The technology has come a long way...

By Patrick Hogan

What is a CTI port and How its Different from CTI Route Point?

What is a CTI port and How its Different from CTI Route Point?

Technology has advanced almost miraculously over the last several decades; unbelievably, there are now thin and flat televisions that hang on living...

By Matt Goldman

Top 10 Applications of Computer Telephony Integration

Top 10 Applications of Computer Telephony Integration

There are countless of CTI (computer telephony integration) applications that make implementing the technology one of the best things you can do...

By Patrick Hogan

Top 10 US Regions Using CTI

Top 10 US Regions Using CTI

The United States of America is one of the top countries when it comes to the use of CTI. It also has...

By Patrick Hogan

How to Integrate Microsoft Dynamics with Your Phone Through CTI?

How to Integrate Microsoft Dynamics with Your Phone Through CTI?

With more than 40,000 companies and 4.4 million users utilizing Microsoft Dynamics CRM, it is evident that the benefits of the suite...

By Patrick Hogan

What is CTI’s Role in CRM Solutions?

What is CTI’s Role in CRM Solutions?

In the current commercial battlefield, your basic customer relationship management (CRM) system is just that… basic. Leave it as is, without arming...

By Patrick Hogan

5 Advantages of Implementing CTI in a Call Center

5 Advantages of Implementing CTI in a Call Center

Arguably, computer telephony integration (CTI) has evolved into what it is today because of call centers. CTI call center technology supports massive...

By Patrick Hogan

What is Interactive Voice Response (IVR)?

What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR system) is probably the part of your CTI integration that is most recognized by your callers. It is...

By Patrick Hogan

Eight Benefits to Using Call Center CTI

Eight Benefits to Using Call Center CTI

Consumers today fully expect great customer service—and for that reason, call centers are upgrading the tools provided to agents to help them...

By Matt Goldman

5 Key Functions Offered by Computer Telephony Integration

5 Key Functions Offered by Computer Telephony Integration

When you combine the convenience of modern-day telephony with the power of data – that is, computers, the internet and all the...

By Patrick Hogan