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What are the important benefits of having Nextiva CTI integration with your CRM

What are the important benefits of having Nextiva CTI integration with your CRM

For many companies, antiquated efforts at data gathering centered on registration cards. By promising recent purchasers that registration would establish warranty rights and access to product updates, companies could gather a trove of data about their consumers. That initial practice, even when effective, falls far short of the depth of data retailers and service providers … Continued

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What are the benefits of having Asterisk CTI integration with your CRM?

What are the benefits of having Asterisk CTI integration with your CRM?

How do employees spend most of their time? What are their least favorite tasks? Where could efficiencies save time and money? These questions are daily challenges for business managers. To those leading sales teams or overseeing bustling call centers, even partial answers can yield tangible, bottom-line results. For outgoing calls, quicker dialing may allow representatives … Continued

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What are the important benefits of having Panasonic PBX CTI integration with your CRM?

What are the important benefits of having Panasonic PBX CTI integration with your CRM?

In the age of social media, there are numerous ways companies can engage with customers. However, customer support centers continue to be relevant. These centers still provide one of the most effective and direct channels to connect with customers, as well as delight them with good service. As support centers reinvent themselves to adjust to the … Continued

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What Are the Major Benefits of Having Avaya Cti Integration with Your Crm?

What Are the Major Benefits of Having Avaya Cti Integration with Your Crm?

Increasing growth in enterprise sectors and high demand for greater mobility have helped the unified communications markets grow rapidly over the past decade. And this trend seems to continue; forecasters have projected a continued 13% growth through 2023. More significant, however, is the shift among small and medium businesses to adopt unified communications. While small … Continued

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What are the benefits of having Zendesk CTI integration with your Phone?

What are the benefits of having Zendesk CTI integration with your Phone?

Traditional phone support is a relic of the pre-digital age when the only other alternative was face-to-face customer service. But while clients today can opt for other communication channels, companies still consider call centers indispensable to their CRM strategy. The problem is that many continue to rely on out-of-date approaches to identify customer needs, document interactions, and solve a … Continued

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What are the leading benefits of having Elastix CTI integration with your CRM?

What are the leading benefits of having Elastix CTI integration with your CRM?

Computer telephony integration, or CTI, was not a sudden innovation. The development of CTI was a product of years of research and development among several prominent U.S. technology companies. Thus, it was a progressive revolution for client–agent interactions. In its earliest form, CTI was more narrowly defined as “screen pop” technology. Pop-up dialog boxes presented call … Continued

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What are the primary benefits of having NEC CTI integration with your CRM?

What are the primary benefits of having NEC CTI integration with your CRM?

The Japanese multinational IT services and products provider, Nippon Electric Company (NEC), understands the role communications play in building and maintaining of business relationships. The efficacy of communication with customers, resellers, suppliers or partners can determine the success or failure of a business. In the digital age, it is important for companies to keep all … Continued

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What are the major benefits of having RingCentral CTI integration with your CRM?

What are the major benefits of having RingCentral CTI integration with your CRM?

An average day in the life of a call center agent is spent juggling phone calls, toggling between software systems and phone systems, and launching furious searches for customer information. Sales representatives contend with many of these same obstacles as they struggle to respond quickly to customer requests and achieve their sales goals. Time spent … Continued

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