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Salesforce Software for CRM: What It Is and How to Best Use It

Salesforce Software for CRM: What It Is and How to Best Use It

Dave Orrico, Vice President of InsideSales.com’s Enterprise Sales, once said: “The No. 1 key to success in today’s sales environment is speed. The first salesperson who delivers the most valuable information to their customer or prospect wins the game. The best sales professionals rely heavily on tools like salesforce.com to provide that competitive advantage for … Continued

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Six Reasons Why You Should Integrate Cisco CTI with CRM

Six Reasons Why You Should Integrate Cisco CTI with CRM

Cisco’s Computer Telephony Integration (CTI) is a powerful connectivity tool for companies. With intuitive features such as an automatic call distributor and a call manager, it helps reduce overhead costs and improve contact center efficiency. To harness the full potential of this technology, companies can connect Cisco CTI with their CRMs and give customer support executives … Continued

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Top 10 Phone Systems That Work Best With Salesforce

Top 10 Phone Systems That Work Best With Salesforce

Computer telephony integration (CTI) has transformed communications. This powerful technology — which enables computers to interact with telephone systems — lets companies engage with their customers, improve collaboration and automate call handling tasks. There is an abundance of CTI technologies out there. One of these is Salesforce, which offers a fully integrated, cloud-based telephony solution … Continued

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