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Tenfold Contact Center Blog

  • The Tenfold Contact Center Blog is a source for in-depth, highly researched, and original work about all things related to the customer experience. Our articles are contributed from Tenfold employees who are directly involved in leading our customer success program; who understand what's important to highlight vs. what's background noise, and who have years of experience building their expertise.
Your Call Center’s Interactions Are Important: Are You Maintaining Good Relationships?

Your Call Center’s Interactions Are Important: Are You Maintaining Good Relationships?

There are many companies standing at the very top of the mountain, high above their competitors because they set main goals for their call center, and they achieved those goals. Three of the main goals include the following: improving the productiveness and effectiveness of the entire call center ensuring that every conversation with a customer … Continued

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3 Strategies to Aid in Retaining Call Center Employees

3 Strategies to Aid in Retaining Call Center Employees

Call centers are virtual or physical operations with a primary organization where a group of managed individuals spend the majority of their time conducting business via the telephone, often within a computer-automated environment. However, call centers aren’t what they used to be. Customer Relationship Management is all the rage. To foster growth and loyalty, you … Continued

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