Tenfold Contact Center Blog

  • The Tenfold Contact Center Blog is a source for in-depth, highly researched, and original work about all things related to the customer experience. Our articles are contributed from Tenfold employees who are directly involved in leading our customer success program; who understand what's important to highlight vs. what's background noise, and who have years of experience building their expertise.
Are Your Customers Feeling Frustrated Without Organization Memory of Last Interaction?

Are Your Customers Feeling Frustrated Without Organization Memory of Last Interaction?

The initial customer touchpoint is often the most crucial of all instances for interaction. First impressions have been proven to be effective in instilling brand recall to prospects; and it is at this point where the probability of converting leads increase. To ensure that every opportunity for customer interaction works toward the forging of lasting … Continued

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Cisco Unified Contact Center Puts You In Touch From Anywhere

Cisco Unified Contact Center Puts You In Touch From Anywhere

Today’s enterprises rely on their communication capabilities to power their business tasks; from sales to customer service, ordering and fulfillment. A breakdown of information or the inability to connect with sales professionals, customers or prospects at any stage of engagement with the organization, can spell disaster. On the other hand, having full and complete data … Continued

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How to Integrate Microsoft Dynamics with Your Phone Through CTI?

How to Integrate Microsoft Dynamics with Your Phone Through CTI?

With more than 40,000 companies and 4.4 million users utilizing Microsoft Dynamics CRM, it’s a suite that is both beneficial and sensible. From offering real-time visibility and analytics to track performance to providing a way for companies to manage their cash, assets, budgets, and banking, the enterprise planning solution helps small and medium businesses function optimally. … Continued

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How to Boost Performance in Customer Care Call Centers

How to Boost Performance in Customer Care Call Centers

Call centers are often the most customer-facing component of companies. It doesn’t matter if it’s an in-house center or an outsourced company, call center agents represent businesses for the majority of customer interactions. The way agents interact with customers and prospects should reflect a company’s ethos. For call centers focused on customer support, ensuring that a … Continued

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