Create effective contact center workflows
In today’s world, just getting a prospect to buy isn’t enough; you
need to deliver a differentiated
omnichannel experience to keep your customers coming back for more.
Work with a Tenfold
Analyst to review your contact center workflows to ensure you are making the most
of
each seat.
Improve every customer interaction
At Tenfold, we believe in transforming the way businesses interact with their customers. Our research shows that across all industries, 60% of customer interactions happen over the phone. So then why is it that the typical consumer dreads picking up the phone and dialing a support line? Through no fault of any contact center, getting on the phone has become a last resort.
Get My FREE Review NowIncrease productivity of customer facing teams
Our Analysts are happy to be your sounding board —to start, they will review the following KPIs with you. Ultimately, though, they will cater the session to you. We can also work with you to map the customer journey, create internal alignment across customer-facing teams, or anything else that may be on your mind.
Agent Onboarding Period
Service Level
Speed of Answer
Abandonment Rate
Handle Time
After Call Work Time
First Call Resolution
Customer Satisfaction
Customer Testimonial
After working with Tenfold, InterContinental Hotels Group saw dramatic improvements in their contact center. On average, agents saved 75 seconds per call, which translated to 1009 hours saved annually (42 full work days).
Craig Murphy, InterContinental Hotels Group