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More Call Centers are Using Social Media for Customer Service – And It’s Working

More Call Centers are Using Social Media for Customer Service – And It’s Working

*This post was guest-authored by Ryan Gould from Elevation Marketing* Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are responding positively. Studies show that that one out of every three customers prefers … Continued

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Understanding the GDPR: General Data Protection Regulation

Understanding the GDPR: General Data Protection Regulation

The GDPR–or General Data Protection Regulation–is a regulation passed by the European Union on April 27, 2016, with an effective start date of May 25, 2018. Officially classified as regulation 2016/679, the GDPR expands upon and replaces the Data Protection Directive 95/46/EC of 1995. It serves as the EU’s effort to synchronize and harmonize laws on citizen and resident … Continued

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Optimizing Call Center Customer Support for Increased Revenue

Optimizing Call Center Customer Support for Increased Revenue

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Many customer service departments are actively implementing … Continued

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How External Companies Can Create and Manage an Optimal IT System

How External Companies Can Create and Manage an Optimal IT System

Today’s IT services sector is truly a global affair, working with SMEs and large enterprises all over the world to adopt new modes of automation and technology, optimize current business practices, and create new opportunities. In this current cloud-based, mobile era, infrastructure is converging and being managed through services, which means a whole new level of … Continued

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