Putting IT on the Business Scorecard: Key KPIs for CIOs
In most companies, IT Departments have always been a bit like “the distant cousin” who knows how to fix the washing machine. Their very existence is only remembered when something goes wrong with it, and most times they end up being blamed for the initial problem. The market self-healing momentum has led to the event … Continued Read This article
How to Find the Best IT Support Solutions: Remote or Onsite?
High-tech ventures are not the only companies that need IT support. Nor are complex IT systems limited to the Fortune 500. Even local brick-and-mortar businesses rely on complex integrations of hardware and software to manage client relationships, organize internal processes, and handle accounting tasks, among other jobs. The increasing reliance on software by so many … Continued Read This article
What Every Business Person Should Know About IT Sales & Marketing Tools
With well over 1,000 technology vendors trying to sell some type of marketing technology in more than 40 categories, it’s no wonder that marketing specialists often describe themselves as feeling ‘overwhelmed’. To be sure, the rate of adoption of marketing technology is astonishingly low among mid-market B2B companies—except those in the software industries: other industries … Continued Read This article
Factors that Determine the Cost of Small Business IT Systems
Budgeting for information technology (IT) services can be a challenge for small businesses. While many people may imagine an IT department as a team of nerds answering computer questions, what IT system looks like differs from business to business. In general, IT systems can include: providing employee technical support for devices (desktop computers, laptops, and … Continued Read This article
11 Reasons Why Companies Should Outsource Their IT Support Services
Technology is the number one force changing the face of business. Constantly evolving and adaptive technology transforms the way companies function, perhaps nowhere more so than in the field of sales and marketing. Businesses that hope to compete are in a constant race to evolve and adopt these technologies before the technology becomes irrelevant, lest the business … Continued Read This article
More Than a Bandaid: Examining the Critical Value of Excellent IT Solutions
Simply put, there’s probably nothing as useless and wholly irritating as a computer or network system that doesn’t function reliably. When computers and networks go down, productivity suffers, customer satisfaction dips, overhead costs increase, and lost revenue is inevitable. While establishing and running a business often involves many challenging budgetary decisions, one of the most … Continued Read This article
Always ensure IT Support and Services from Responsible Company for your Business
Call centers run on information technology. While most businesses today need technology to thrive, call centers are one of the few business entities that simply can’t function at all without technology. Phones may still ring, but incoming calls won’t be routed to the proper customer service or sales rep; the call center reps answering those … Continued Read This article
Helping Small Businesses Function Like Large Enterprises: Understanding Managed IT Solutions and Support Services
At the turn of the millennium, managed service providers (MSP) were only used by Fortune 500 companies controlling huge networks and operations for companies with dozens of locations. Today, however, managed service providers are overseeing all types of companies, from emerging start-ups to well-established multinationals. As IT services grow more complicated and systems shift from … Continued Read This article
How IT Solutions and Service Providers Help Their Customers
For years, IT solution providers have been touting how a company can benefit financially from software-as-a-service and other IT software solutions. Industry Week lists twelve advantages that include reducing expenditures, mitigating risk and simplifing upgrades. It’s easy to see how companies can benefit from these IT solutions. However, are these IT solution services just reducing … Continued Read This article
What Is SIP Trunking and How Does it Work?
By 2018, American telco Verizon will have ceased its ISDN services—a platform for voice, video, and data exchange introduced in the ’80s by the CCITT—in the entire country; in the United Kingdom alone, ISDN lines have seen a decrease of 3 million from a statistical high of 4.7 million back in 2007; and the trend … Continued Read This article
What Is a Call Disposition and What Are Some Useful Codes?
In an average call center, agents would spend 85% of their day attending to the needs of their clients. This would mean that 15% of their work hours are dedicated to move from one call to the next. That 15% of the work day only gives the agent a few seconds per customer served to encode the … Continued Read This article
What Is Session Initiation Protocol and How Does It Work?
Voiceover Internet Protocol, or better known as VoIP phone systems, has been a revolutionary introduction to contact centers in ensuring the prevalence of efficiency within the frontline of operations. VoIP companies have, in recent times, grown at a consistent rate of 15.7%, and are seen to continue increasing in years to come. The success of … Continued Read This article