More Call Centers are Using Social Media for Customer Service – And It’s Working
By: Ryan Gould Call Center 4 min. read
*This post was guest-authored by Ryan Gould from Elevation Marketing* Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are responding positively. Studies show that that one out of every three customers prefers … Continued
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