Customer Relationships
Are Your Customers Feeling Frustrated Without Organization Memory of Last Interaction?
The initial customer touchpoint is often the most crucial of all instances for interaction. First impressions have been proven to be effective in instilling brand recall to prospects; and it is at this point where the probability of converting leads increase. To ensure that every opportunity for customer interaction works toward the forging of lasting … Continued
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Closed-Won Opportunities: Changing Contacts Into Customers
Sales CRM software—such as SalesForce, Zoho, and Hubspot CRMs—have radically changed how sales teams manage, pitch, and close sales deals. Driven by the growth of cloud-based computing and mobile applications, CRM sales have grown exponentially between 2009 and 2015, and data has shown that those who have embraced CRM software have increased their ability to meet … Continued
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How Click to Call Can Improve Customer Relationships
Click to call is an internet-based tool that allows call centers to connect the right agents to customers quickly. Before voice options, many call centers relied on the caller’s location to connect with an agent. A customer calling from Texas may be connected to the nearest location, for example. As voice options became more ubiquitous, … Continued
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Improving the Buying Process, One Consumer at a Time
When it comes to purchasing new products or services for a company, an abundance of thought goes into the process. As a marketer, how does one tap into that process to get to the nuts and bolts of what a consumer is trying to do? It begins with where they buy, how they buy, and … Continued
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